marisa s
February 16, 2024
We booked a queen suite and when we arrived, the furnace was not working. The room was incredibly warm. The toilet would not flush. We went down to let them know. They told us there were no other suites available. They gave us a keycard to use a smaller room for the bathroom and we were to await the maintenance man. We checked several times throughout the evening and the maintenance man did not arrive. There was also no manager to speak to. The room smelled due to the toilet issue, the room temperature was unbearable, and you cannot ask little kids to go the bathroom down the hall late at night, so we moved to a smaller room. The next morning we asked again to speak to a manager, but there was no manager there. When we checked out Sunday, they did not refund us the difference between the price of the rooms. We feel that would have been the honorable thing to do and were very disappointed. The breakfast buffet had trouble keeping food stocked for people, which was also disappointing. We would not stay in this hotel again.