Comfort Hotel Apartments

Let me recount my stay at Comfort Hotel Apartments in Rhodes, a tale of highs and lows. Initially, everything seemed splendid as we were greeted by a charming receptionist and settled into a lovely room. Our excitement was palpable. However, as days passed, a change occurred. The receptionist we had come to know suddenly vanished, leaving us in the hands of the hotel owner's family. Regrettably, they spoke neither German nor English, leading to communication barriers that dampened our experience. To make matters worse, during one of the housekeeping rounds, our room was overlooked. Despite bringing this to the attention of the staff, the issue remained unresolved until the intervention of the hotel manager, five days later. Needless to say, this oversight was disappointing and cast a shadow over our initial positive impressions. As our departure day approached, we requested a slightly later check-out time due to a late evening flight. To our astonishment, the response we received was disheartening. The hotel staff offered us an exorbitant rate of 65 euros for the extension, a stark contrast to the 45 euros we paid per night. Such an unexpected and unreasonable charge left a bitter taste in our mouths. In sum, our stay at Comfort Hotel Apartments in Rhodes was a mixture of delightful moments and regrettable incidents. While the room and initial reception were pleasing, the language barrier, the oversight in room cleaning, and the unjustified fee for a late check-out marred our overall experience. With some improvements in communication and service, this hotel has the potential to truly provide comfort and satisfaction to its guests in the future.

Comfort Hotel Rhodes Town Totally unprofession H We booked our stay at the COMFORT hotel at konstantinidi ,zephyros We used *********** The platform provides information and requires prepayment. We prepaid our stay, as the requirements. The site stated that we could cancel up to 3 days prior. Sometimes things happen outside our control We cancelled 14days prior They have only refunded €14 out of €1400 Totally unprofessional and disgusting when they make your stay NON REFUNDABLE! Their website and platform still shows cancellation valid We approach both parties, *********** and COMFORT HOTEL. They both blame each other for no refund How can a business, when no service has been rendered not refund our money We understand holding a fee for administration! Not refunded us at all Totally unprofessional disgusting We highly recommend that you don't use these two *********** or comfort hotel https://comfort-hotel.gr/ Totally unprofessional and bad service Stay away from these businesses