Stanley House Hotel & Spa

Absolutely splendid weekend celebrating our parents diamond wedding anniversary .From start to finish we had the best weekend , nothing was too much trouble for them . We had the private dining room, which we decorated with flowers , lights etc , it was perfect . We weren’t expecting our own private staff and bar but we were lucky to have Lucy and Lena, they were just amazing, they catered to all our needs and ended up like part of the family , they are a credit to the hotel . Our rooms were in the new annexe and were all large and immaculate, our parents accessible room was absolutely huge , perfect for a wheelchair . Food was great considering it was a large party . Everything about the hotel was just right for us , the only criticism we could have was that there was limited seating in the bar area for 18 of us when we all met in the bar area. We will certainly all be back for our next family celebration that’s for sure . Hopefully Lucy and Lena will still be there .

Accommodation was lovely. Setting perfect for us. Food was good and on hot plates. But key issues We had booked Sunday lunch. On being seated we were told that there was only chicken left. Luckily we like chicken but there was no offer of anything else, other options or anything to acknowledge it’s hardly a choice as advertised. We struggled to catch anyone’s eye to order wine or pudding. The team were pleasant and not rude but the service was very intermittent. At breakfast we were sat at an unclean table which had been reset with clear coffee spills across. I had to locate someone to clean it. There were tables not cleaned for 30 minutes when we sat there so the room was unsightly. There was no juice, no bread, no yoghurt. We came to breakfast at 9. When flagged the team sorted it but it’s the type of stuff you expect someone to keep an eye on and not let it all run out. On departure the Sunday lunch which was in our tariff had been added on our bill. We chose this as I’d stayed previously with work. It was a night away for my daughter’s birthday. I can’t say at this point I would particularly recommend to anyone as it so all over from a service perspective. It’s a shame as it’s a lovely setting

Stayed overnight and again it was fantastic . Even from check in we were made to feel extra special and looked after, our room was available early .we first did the aqua thermal bathing which was super clean organized and extremely relaxing . The spa staff are so friendly and helpful , I had a drift away massage which was lovely and relaxing my therapist even delivered extra pressure which was great so thank you for that. Our room was ground floor in the Manor House which is the stunning old building which has so much more character than the new site rooms personally my favourite. We ate lunch in mr Fred’s we were served by Rodrigo who was probably the most attentive and polite server I ve ever encountered in my life. And again at evening meal Rodrigo did not fail with fantastic service . This made the visit even more special . I even was able to order my favorite desert even tho it wasn’t on the menu so well done to the chef thank you for the best lemon posset I ve ever had . All the staff in service were very prompt and professional. Had a great sleep the room was lovely. Breakfast was a fantastic treat so much fresh fruit and a lovely cooked breakfast . Every time we visit Stanley house we are made to feel like the most special guests I hope it never loses its charm . I can never fault this place . Special mention to lexi front desk she s a lovely girl with a very calm ,relaxed and professional. Can’t wait to come back thank you to everyone who made this trip amazing . Danielle and Jennifer

Went here for a meal with some very good friends. The service was outstanding. The wait staff and bar staff where so friendly and personable. Maahira, Farah, Isha and lexi where so so kind. Had such a laugh with these lovely ladies. I will be returning for a stay there definitely.

Had a fantastic Spa day yesterday. The whole spa is beautiful, with drinks and small snacks on arrival, incredible views over the rolling hills and individual changing rooms with your own shower and TempleSpa products. The thermal rooms are lovely with a range of steam rooms and saunas, hydro temperature pool with the best jets for massage I have come across. Staff were attentive and helpful, atmosphere was calm and unhurried. We had a lovely lunch as part of the package, starter Hummus was so full of flavour, wonderful service from staff. Would definitely come again and thoroughly recommend it.

We were looking forward to haveing a chill afternoon at Stanly House, where our son had his Wedding Reception. We booked the Spa with our gift vouchers 12 - 2pm, followed by Afternoon Tea in Fred's Bistro. When we arrived we were booked in the Spa for 2 - 4pm. The receptionist was lovely and allowed us from 12:30 - 2;20pm. the area was clean both for rchanging and in the spa areas.The receptionist went across to the Bistro to check we were booked in for Afternoon Tea at 3pm, which was confirmed. We then booked in at the desk for our Afternoon Tea. The young lady for some unknown reason changed our table and sat us in a coner right next to a table of four young mums and their toddlers. We have no problem with them, however when only 2 other table were occupied we felt disappointed. the floor was covered with food from the children and it was fairly noisy. We have no problem with children in resaurants but given a choice we would have preferred to sit away from them. We don't like confrontation or a scene so stayed put. We waited for 30 minutes before a waitres came to ask if we had ordered! A group of 3 gentlemen who came in after us, ordered and finished their meal. It then took another 15 minutes for the food to arrive. We had expected to walk in and the afternoon tea would have been served straight away, especially as we had pre-booked. Apparently the girl who had seated us then clocked off at 3 without telling the kitchen staff! The best part was the chicken roll and the sweet scone. It was very basic with only 2 other finger slices of bread - when we saw the menu online it said there should have been 3 varieties. We only had 5 different small cakes between 2 of us - not even 3 each! We weren't offered a top up of tea or extra hot water as is the usual custom. I know this was a voucher but when I looked up the price, I definately think its very overpriced for what it was - very basic - and would not have paid for one myself. Will we return? Yes to the Spa but not for Afternoon Tea.

We had a lovely stay at Stanley house. We were promptly checked in and into our room and went down to the spa as we booked treatments but didn’t have any confirmation from the hotel as to what time, so unfortunately only used the spa for an hour, they did ask us if we wanted to come in for an hour the next day but our own schedule wouldn’t allow that. We had a lovely massage and facial. Can’t fault the staff at the spa. They were all lovely. Ate in the restaurant in the evening. The food was great and we couldn’t fault it at all. You have to get the koftas if you go! The restaurant staff were prompt and welcoming. A special mention to Maahira who made our evening by making us laugh and being personable. Breakfast again, can’t fault it. Had to wait a while to check out as the receptionist wasn’t there. But we were happy to wait. Lovely experience and we would go again.

Attended a wedding, it was totally fabulous, had a great day and couldn’t fault the hotel, staff and food

Stayed just over night for family wedding. Excellent service. Stanley House made the day one to remember for us all