Guest User
November 21, 2024
It was so nice to see Lexi just as we came through the door and she gave us a lovely warm welcome and remembered us from our last stay in September. She really is an exceptional member of staff and makes you feel welcome and special as soon as you enter the hotel. This is exactly how we, as guests, like to feel and nothing is too much trouble for her. Her people skills are so good and she is a good listener too. I'm sure she will go far in her new role as she has special qualities that very often cannot be learned. Dealing with the public is one of her great skills and we, as guests, appreciate that. We hope there is some way that she can be shown that she is appreciated and valued. We had a lovely relaxing time in the Spa and our treatments, given by Kanwal and Vicky, were so good, so thanks to them also. We had soup, followed by fish and chips for dinner and we have to say the soup was delicious and batter on the fish was the lightest we have ever tasted. So, compliments to the Chef on Monday night. We stayed overnight and the bed was so comfortable and room clean.