Hotels near Cascatas do Ribeirão Preto, Ribeirao Preto

I don't know whether the problem was from the site trip.com or whether it was from the hotel, but the reservation was completely wrong

the room was good, weak breakfast coffee should have more varieties. fast check-in, good receptionists, very spacious bathrooms, modern TVs where it has opcao to see applications like netflix. only breakfast coffee leaves to desire

Ibis feel like home! From front desk Mrs. Juliana trough House keeping Mrs. Ivone, every detail is perfect. This perfection is due a good management from Mrs. Erika N., since long time I spend many nights there and people know what to do and how to do.

If I could give six starts, I would do so. The building is located on relatively calm location and has a beautiful wide hall at the entrance. I've been on different rooms and all of them were spacious, silent, and perfectly clean. But I would say the best asset of this hotel is the staff. I've been a guest during the worst stages of the pandemic when lots of business were closing (including other hotels) and number of guests went down, and still all the services were kept as more than impeccable. Any issue that came up was promptly solved, and in one event the manager even came to the hotel in the middle of the night to address it the best possible way to keep the guest satisfied. From room service to the managers, from the valet parking to the restaurant manager, everyone was fully commited for my well being. The restaurant is a wide space and has an all-you-can-eat buffet as breakfast with good variety of breads, cookies, cereals, fruits (and fruit-salad), cakes, pies, scrambled eggs, all very well cooked and well selected. The waiters and manager are always fully available to help us. During the worst stages of the pandemic, breakfast was served on each room door, sometimes by the restaurant manager himself. I'm very happy on my staying in this hotel and would highly recommend it to anyone, be it a short or long stay.

I enjoyed the stay since very good service, sympathetic, friendly, always smileful staff. I loved the room I stayed, very comfortable and with a beautiful view of the city! Academia small, but very cosy and met my needs and I consider a plus pq few hotels offer today and when you have some arrangement with academies, it's very expensive!! You still have a spectacular view! Sorry I didn't cut the bar and the pool! Breakfast notes thousand, even comparing with other hotels in the same network! Two points of improvement: I dinned one night and despite the very pleasant place, they forgot to bring my drink! I'm back to Ribeirão every month and I'm just staying there!

I was very nice to stay in the hotel and I was very nice to stay in the hotel. The hotel was very comfortable and was very comfortable. I'll indicate the hotel and every time you come back to river will be my hosting

Bem, fiquei hopedado durante um viagem à trabalho. Então a gente releva um monte de coisa. No meu caso um hotel precisa ter boa cama, boa roupa de cama, bom banheiro, boa internet, bom ar condicionda, estacionamento (pago), bom restaurante (apesar de não funcionar de Domingo) e bom café da manhã. Bom para quem vai trabalhar na região, meio longe do centro.

Gostei bastante da minha hospedagem no ibis, fui bem recebida por todos os colaboradores, todos foram atenciosos e prestativos. O café estava muito bom, tinha bastante opções e tinha boa qualidade e aparência. O quarto estava limpo e aconchegante

Estive hospedado no Royal Tulip JP Ribeirão Preto em 16/08/2024, e quanto a localização, limpeza e acomodação foram excelentes, infelizmente o atendimento não esteve à altura. Durante minha estadia, eu, minha esposa e nossa filha, que éramos a única família negra presente, tivemos uma experiência constrangedora na área da piscina. Ao solicitar um suco e um drink no bar, o atendente Paulo me informou que eu precisaria retornar ao bar no final para conferir e assinar a comanda, algo que achei incomum, pois o procedimento padrão em hotéis é que a comanda seja levada até a mesa para conferência e assinatura. Questionei o motivo, e ele respondeu que era para verificar o que havia sido solicitado e fechar a conta. No entanto, o que tornou a situação ainda mais desconfortável foi que, ao seguir a orientação e retornar ao bar para fechar a comanda, uma outra atendente, de nome Norma, sem que eu perguntasse, me disse que essa conferência era para a segurança do hotel e a minha segurança. Fiquei ainda mais desconcertado quando percebi que outras comandas estavam sendo fechadas e levadas diretamente às mesas de outros hóspedes, sem essa exigência. Essa abordagem me fez sentir discriminado, especialmente considerando que éramos a única família negra no local. A equipe demonstrou falta de preparo e sensibilidade ao lidar com o público. Infelizmente, esse episódio ofuscou o que poderia ter sido uma experiência de hospedagem perfeita.