Tru by Hilton Richmond

This hotel is GREAT. I'm not sure why the previous reviewer had such a problem. Our room was READY ON TIME, IMMACULATE, COMFORTABLE, and QUIET. We are both pretty picky actually and can't find anything negative about the hotel nor our stay. Free breakfast, outside patio, pool table, indoor pool, workout room. Everything worked and there was even a mini fridge in the room. We loved having the bathroom sink actually INSIDE the bathroom. I would stay here over and over again. I'm actually looking for all of the Tru brand Hiltons every time I travel from now on.

We arrived late evening for check in the weekend before July 4th and management raised prices to over 60 dollars per room. Since we were traveling with a child, we decided to stay the night as we were extremely tired. The room had cobwebs all over the bed and corners. That room wasn’t cleaned in ages. We couldn’t shift to “new” room in night with a child. I had to get more sheets and pillows to put over dirty bed sheets. The bed was too soft and the pillows were uncomfortable and caused your neck to just dig in with no support. We will never recommend this hotel to anyone.

The heating system in my room 213 was not working

This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.

Friendly, helpful staff. Great value !!

Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!

The hotel is new and modern in decor. Our room didn’t have a fridge that worked. We asked for a new one and they were not able to accommodate us. The rooms are best suited to a single traveller. We had a king bed and a kitty, and it felt small. It would be uncomfortable for a family for four. The gym is great, with a Peleton bike, elliptical, and two treadmills, plus free weights. The best feature is the location, with plenty of stores and restaurants just a few blocks away.

Richmond best place, breakfast is amazing pancakes machine is the best thing ever. Great staff clean room and get place to relax big TV. Near to Lexington and right off the interstate. Texas Roadhouse is nearby that gas amazing food.

First the good. The mattress was comfortable. The room appeared clean. However, as soon as we opened the door the smell of some sort of cleaner was overpowering! We thought the air conditioner would filter it out....it did not. Not sure why the odor was so strong. Were they trying to cover up some pet smell or something else, It was late and they had no other room so we put up with it. The scent was still there when we left at 7 a.m. While the shower looked newish it was most slippery......not sure why the planners didn't have safety in mind. The room is small, probably OK for one night but not for much longer, There was good lighting except over the bed, not individual controls for each side. No timer on the TV. Station guide lacking. You can see how the corners were cut on this new Hilton Brand. We would not stay here again . Also, front desk staff not warm or welcoming.