Hotels near Elkhardt Baptist Church, Richmond

My coworker and I stayed here for a work meeting earlier this week. Let me start by saying that the staff was wonderful. This review is nothing against them, but clearly whoever is managing this hotel is not actually managing it. This is hands down the worst-run Hilton property I have ever stayed at, and as a Diamond member, you can rest assured I've stayed at many. 1. I had a Fedex package sent to the hotel and arrive 5 days before staying here. This package contained important items for my work meeting that I could not fit in my suitcase. I had confirmation from Fedex that it had been delivered, yet no one could find it. I asked the post office downstairs, and the Hampton Inn next door if the package may have been delivered there by mistake. Nothing. No one could find it. 2. I went back 3 times to the front desk to get new room keys because they did not work. 3. My coworker found ***** hair in her toilet upon arrival. I am attaching that photo to this review. 4. The gym was poorly maintained. The leg press machine was completely out of order without any signage to indicate that. Another patron (who happened to be a mechanic) was able to semi get it to work again. 5. They might as well not serve breakfast at all if it's going to be that abysmal. At least the oatmeal was edible. 6. My coworker lost power in her room twice while she was trying to prepare for our meeting. 7. There was a weird and unsettling whistling noise coming out of the heating vents throughout the night. Again, staff was lovely, and at least the beds were clean/comfortable, but this place is not being funded or looked after properly by Hilton. Do not stay here if you can avoid it.

Three people booked a family room for a trip. The room was large enough, but it lacked a large enough table. In addition, the upper bunk bed may not have been designed with central air conditioning in mind. The air outlet is at the head of the bed, which not only blows towards people, but also makes a lot of noise when sleeping at night. Let me talk about the price again. I really admire this agent. He collected 1,500 yuan a night and then went to ******* to order a room for 150 yuan a night. He really has a business mind.

Great hotel, beautiful. Only downside was the hours for the pool. It works have been nice if it opened before 9am.

Part of the hotel is a shelter for downtown Richmond? Disgusting place, very unsafe for me and my child to even be in the parking lot surrounded by people asking us for money. Would NOT give us a refund, even though it was so foul. NEVER again will we stay at a Choice hotel, with the lack of consideration from customer service online. Choice should be ashamed.

I recently stayed at the Westin in Richmond VA as the location chosen by the family/ church for my niece's funeral. Although many of the staff member were very empathetic and supportive during our time of bereavement, Matthew was very exceptional in trying to provide the extra personal interaction that exceeded the normal experience. As an Marriott Ambassador member, I have travelled rather extensively and therefore am aware of the standards expected. His kindness and attentiveness to detail and service made this difficult time of bereavement much easier to bear. I appreciate also the accomodating flexibility of the other members of the staff as well. I will return again.

This was by far the BEST Hampton Inn I've ever stayed at. The staff at check in, breakfast and check out were extremely friendly and helpful. The entire building, including our room was very clean which made for a comfortable stay. To the manager at this Hampton Inn, please make sure you share with your staff what a great job they're doing and how valuable they are.

Fantastic service! Very friendly! Very easy check in and check out process!