Hotels near Publix Super Market at The Shops at Stratford Hills, Richmond

We stayed here for almost a week. The service and staff were terrific. The morning breakfast was delicious. The pool and exercise area was clean and inviting. The room cleaning was done well and made it a pleasure to come ”home” each night. Thank you!

The feel of the property is welcoming from the time one enters the lot. Nestled away from the busy Midlothian Turnpike traffic, one would hardly believe there’s a bustling metropolis beyond the trees! The staff was attentive and the attentions to COVID-19 guidelines was so on point. The room was meticulously cleaned. The noon check out was a godsend. I will be back!

My family and I had to stop at this hotel due to.our car broke down, the experience at this hotel was exceptional from check in to check out everything was perfect. Room and hotel was clean and staff was very welcoming. The staff helped us getting a tow truck and mechanic shop directions. Thank you staff.

What a great hotel. Not just a great city location, but every step was quick and simple. I found a competent and spirited team of workers that were helpful at every turn. There were always guests around the bar for happy hour. The fitness center is big and something you’d expect to find at a big convention hotel. Will be back!

The entire hotel is very old, worn and unkept. From the grounds, lobby and room, not just old and worn but clearly not maintained. Room 407 had peeling wall paper, chipped and scratched furniture, moldy air conditioner. The microwave was from the 90's. The thermostat did not work. The bathroom, just a shower was more recent. I was not told it was just a shower, I would have asked for a different room. The room had a stale and moldy smell. I had to use my trusty lavender spray. This may have been a 3 Star hotel 25 years. I read a response from the hotel to such comments that upgrades were done in April, maybe April in 2025. I am a platinum elite life member, my profile from day 1, states foam pillows only as allergic. But I had all feather pillows in my room. I had them replaced but too late, was sneezing and scratching all night. Do not recommend this hotel.

This is a very unique location/hotel. Electronics control the building. Elevators are programmed to take you only to the floor you select which you select before getting on the elevator. For a hotel located in the middle of the city, there is very little external noise. The room we had was immaculate. The only minor negative was that the hot water was not as hot as I normally desire.

My coworker and I stayed here for a work meeting earlier this week. Let me start by saying that the staff was wonderful. This review is nothing against them, but clearly whoever is managing this hotel is not actually managing it. This is hands down the worst-run Hilton property I have ever stayed at, and as a Diamond member, you can rest assured I've stayed at many. 1. I had a Fedex package sent to the hotel and arrive 5 days before staying here. This package contained important items for my work meeting that I could not fit in my suitcase. I had confirmation from Fedex that it had been delivered, yet no one could find it. I asked the post office downstairs, and the Hampton Inn next door if the package may have been delivered there by mistake. Nothing. No one could find it. 2. I went back 3 times to the front desk to get new room keys because they did not work. 3. My coworker found ***** hair in her toilet upon arrival. I am attaching that photo to this review. 4. The gym was poorly maintained. The leg press machine was completely out of order without any signage to indicate that. Another patron (who happened to be a mechanic) was able to semi get it to work again. 5. They might as well not serve breakfast at all if it's going to be that abysmal. At least the oatmeal was edible. 6. My coworker lost power in her room twice while she was trying to prepare for our meeting. 7. There was a weird and unsettling whistling noise coming out of the heating vents throughout the night. Again, staff was lovely, and at least the beds were clean/comfortable, but this place is not being funded or looked after properly by Hilton. Do not stay here if you can avoid it.