Grand Hotel Kempinski Riga

Wonderful location and the staff is amazing

This is a much overdue review concerning our one night stay at this opulent, well located hotel. We had originally booked for several nights but unfortunately we both did not sleep at all on our first (and only) night in the beautiful opera facing room due to insufficient air conditioning. It was hot and humid both outside and especially within the room itself. We called for assistance in making the huge room more comfortable and were told there was nothing they could do? Desperate, we resorted to sleeping tablets which also didn’t help! The breakfast we paid for was delicious. Even after all this time I recall the superb Hollandaise sauce with perfect poached eggs. As the issue of air conditioning could not be resolved, we decided to cancel remainder of our reservation. A cool, comfortable room and decent sleep is mandatory in all hotels - especially a 5 star one. Hopefully our bad experience was an aberration. We still give the hotel a very good rating for the lavish decor, huge bedroom, great location, views and superb breakfast. The understanding of the manager was much appreciated when we explained our dismay at our most uncomfortable night and reason for leaving. She graciously refunded the cost of the sleepless night. There is excellent leadership at this special hotel. However we do recommend enquiring about the effectiveness of the air conditioning in advance of warm weather, to ensure that the problem we endured has been long since resolved.

Fantastic stay in a beautiful hotel. Excellent service and took special care for little children. The breakfast buffet is wonderful, the spa stunning and the rooms are modern and comfortable.

Fine grand hotel style with good sized rooms and bathrooms. Staff helpful and friendly. Lobby bar a disappointment as feels more of a lobby than a bar space. Rooftop bar produced excellent cocktails but seems keener to be set up as a restaurant- bar seating options minimal. Excellent pool and spa

My wife and I have stayed in all classes of hotels throughout Europe, and I have to rank the Grand Hotel Kampinski near the very top of hotels we’ve visited. The rooms are well appointed, the beds comfortable, the pool and spa area a bonus, and it’s perfectly located to explore Riga. Highly recommended than though there are many fine hotels in Riga, I have to think this is the best of them all.!

The hotel was excellent. The room was large and comfortable. The bathroom was particularly nice with partitions around the toilet and shower. The staff was professional and courteous. The concierge helped us with dinner reservations. The breakfast had an impressive buffet as well as cooked choices. It is well located in the old town.

450€ for 1 night and the level of the hotel is not comparable to Hiltons etc. We had high expectations this being oir first stay in a Kempinski, but were very disappointed. First the positives. The location is great, right in the centre. The bed was comfortable. The breakfast was very very good, especially the ladies working there were the friendliest and nicest people!! Then the negatives. The reception lady who signed us in was ok friendly, but as I later came to her to ask about the restaurant on property, I saw that everyone else checking in were provided with welcome drinks. We even had a junior suite reserved so could not be due to our cheap room. We had dinner at the rooftop restaurants, there were 2 people addition to us eating, but still had to wait for 50 minutes to have our main course (we did no even order starters). There were only 2 small bottles of water at our night tables so I called the reception to have a few more to wash teeth and have a drink. Never have I before had an experience where a so called 5 star hotel charges for still water. It cost us something like 7€ per bottle (21€ altogether). Quite an expensive teeth brushing. I emailed them afterwards but they kept to their standards stating that only 2 bottles are free per night. SO WATCH OUT! The room was a bit outdated, it was clean but needs new furniture quite soon. All in all there are much better options in Riga money wice to choose. Spend your luxury hotel budget somewhere else where you get real value for the money.

Lovely room with very comfortable bed, well situated for attending the opera and ballet and exploring the old town, excellent breakfast particularly the individually cooked items like eggs Benedict & Scotch porridge,and above all the incredibly welcoming and helpful staff who sorted out this elderly lady with mobility problems who had left her credit cards behind in the UK.