Riga Hotels with Airport pickup service

We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

We visited Riga and stayed here for 2 nights. I had modest expectations for this hotel given the price. However, I was pleasantly surprised. The staff are extremely friendly, and even remembered me by name which was a very nice personal touch. The reception area is nicely decorated, clean and modern. The room was clean, modern, spacious and the beds were very comfortable. The bathroom was a little dated, but it was only a minor point. The hair dryer however couldn't blow away a cobweb, so bring your own! Breakfast was included and was very nice. There is a nice buffet selection of hot and cold breakfast items, different fruit and a variety of hot and cold drinks. A small point to note is the hotel is located on the west of the river, which is quite a long way into the old town or Riga city centre. However, there is a tram and a bus stop right outside the hotel, so as long as you don't mind using the public transport in and out of the town centre, you'll be fine. It only takes a few minutes anyway! Check out is at 1200 but they happily obliged when I requested a later one at 1300. I have no complaints about this place and I feel the value for money was justified. I would definitely stay again if I returned to Riga. Well done Bellevue Park!

Environment: Opposite Riga Bus Station, walk through a street passage and you can find it in a few minutes. On the edge of the ancient city, it is very quiet at night. The ancient city is not big, and you can basically walk around in half a day. The room is quite small, and it was renovated from an old house. The facilities are a bit outdated, but it is clean and comfortable. Service: The guy at the front desk is very enthusiastic and speaks English fluently, and I can basically understand everything. The best thing is the breakfast place, which is a very old cellar. The breakfast is quite rich, with many cold snacks, various salads, cheese, bread, and cereals. It is a European style bar. If you like hot food, there are hot steamed eggs. and intestines.

The room is large and clean. The lighting in the room is beautiful. The bed and bathroom are very comfortable. The front desk clerk was very enthusiastic and helped me exchange change. The hotel is very close to the Danube River. There is a taxi fare of 10 euros from the airport. Of course, the hotel can also call a taxi to the airport for me.

The rooms are clean and tidy, with large space, excellent location and close to the business district. It is very convenient for visiting scenic spots or shopping. It is the best choice for business travel and private travel. At the same time, the hotel’s service is also very good. The front desk staff are kind, patient and responsible, and are very timely in solving the problems of the guests, which reflects the hotel’s excellent soft power.

We had great time at the hotel, while celebrating my husband's birthday betwen two of us. The staff is professional and friendly. The room had a great view, it was warm and smelled good. The only thing that was not exactly to our taste, was the softness of the bed, while we of course understand it is a matter of subjective taste. Was also great to have a small water boiler in the room for making morning coffee. The dinner was excellent and the breakfast lavish. Thank you!

We needed accommodation for one night, close enough to bus station and this hotel looked nice. We arrived from airport by buss No 22, bus stop is not too far from hotel. Building looks ugly from outside, but nice and cozy inside. There was everything in room what you need for 1 night: comfortable double bed, large flat TV, water kettle with coffee and minibar. Our room had very small window. We missed more hangers, there was only 2 pieces. Unfortunately floor heating was not in order in bathroom. Breakfast was like in typical 3* hotel, but this hotel has 4*.

Although the service staff is really lacking in education and lack of training, the location is definitely not to be said, and the overall facilities are still very good and worth having.

Service is nice. Staff can respond my problem and question rapidly. The equipment is not cleaned or even broken. For example, the mini refrigerator is broken while the bed linen have mark on them. Also, the shampoo bottle is empty.

We booked a room with a city view and didn’t get it (but paid for that). Hotel shows that have a parking, but if You will go to the hotel by car you will receive a ticket from police man, so you need to find a parking place. Was loud music till 11 pm. The swimming pool experience was horrible, a lot of man had drinks and food from the local shop, nobody was there to keep on eye what’s going on, so we just left those drunk people to keep parting there.