Guest User
July 10, 2023
When we booked it was mentioned spas on our arrival we asked the lady at the counter what time the spas close she told us 9am but dsl it is not included with the room.
Dsl but on the hotel website it is clearly mentioned that there is a spa, that's why we chose your hotel.
She tells us if you want the spas you have to pay $50 per person to have access...what????
We told him our dissatisfaction and mentioned that this should be indicated!
The next day we put the cards back and underline the same things.
The person at reception told us but dsl for the big one you have to pay $50 but for the second one it's free 😡
I don't understand why yesterday when we arrived there young lady we didn't mention it. There we handed over the cards and learned that we could have taken advantage of the small spas!
Dsl but it's a big lack of information!!!!
In addition, when you expect something and you travel 31/2 miles, it's very disappointing.
Very disappointed with our experience at this hotel. I recommend the governor who is next door with a large free swimming pool!
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