Sofia Solano Guerrero
January 4, 2024
Terrible, the elevators were very old, sometimes the elevator panel didn't work, they left us for a day and a half without air conditioning in the room even though we called 3 times to let them know, they didn't give us complete towels in the room, we called and we had to go down to Reception to ask, the old hotel, they have nothing, if you ask for something or for them to fix something, for everything they ask you to go down to the reception even though we were already reporting it by phone, they do not solve anything. We asked for a refund not on a whim but because the hotel and the service are terrible, you enter and say hello and they don't even respond to the greeting, all wrong.
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