Hotels near World Museum of Natural History, Riverside

Service was as expected wonderful. Front desk was very kind and helpful. I'm big on breakfast and if anyone is like me then I recommend staying here.

This was our third visit to the property, since it was convenient to our relatives’ homes. The last time we stayed there was about a year ago, and we had problems with a dirty comforter and a boiler that was supposed to be down for “a couple of hours” that ended up being down for a full weekend, meaning we had no hot water. We were assured that we would hear back from the management when we made a complaint to the front desk clerk, but we never did. But we were willing to give the place one more chance. We arrived about 9:00 pm to check in and we were pleasantly surprised to find we were upgraded to a 2-bedroom suite. We headed to the room, took out the keys... and neither of them worked. I went back to the front desk, we tried the new keys... nope, still wouldn’t work. We called the front desk, and the desk clerk came up immediately and was able to open the door, but advised us that the battery on the door lock was dying, so when we heard the lock try to open, we should try to open the door immediately to get it open. It was late and we were tired, so we figured we’d get to bed and deal with it in the morning. Not long after we unpacked, my wife and I were getting ready for bed when my daughter came in and told us she spotted mold in the other bedroom. I went to check it out, figuring that maybe it was really dirt or something, but I saw the black spots on the ceiling and had to agree. I asked my wife to have a look, and we brought in a towel to try and wipe off whatever it was; the dark spots wouldn’t wipe off, and my adult daughter said the spot felt “fuzzy”. We called the front desk and let them know; the clerk advised us the hotel was full, but would check to see if a room was available at a sister property nearby; he also recommended that we could stay in the room but close off the second bedroom, and have my daughters sleep in the living room. Since my other daughter has asthma, we decided to get dressed, get our bags, and head for the lobby. When we got to the desk, the clerk advised us that the sister property was also full, but he could call for a room at another hotel that would have had all four of us in one room with a bed and a fold out couch... for a higher rate than what we were already being charged for there. We decided to give up and head home; the clerk told us that he couldn’t cancel the reservation or check us out until morning, but that the manager would call us in the morning. I’ll give credit to Joseph the front desk clerk, who went above and beyond during our visit to try to resolve our problems. Unfortunately, he was pretty much left to deal with everything happening by himself. The mold we found and the problems with door lock seems to confirm that the problems we found with poor housekeeping and maintenance on our last visit weren’t a fluke. As nice and as convenient as the property is, we’ve decided that we won’t be staying here again unless there’s a change in management or a renovation of the hotel.

I stayed there 3 days for work. The room was very clean and quiet, not a lot of adjacent room noise. Room was a little small but super comfortable bed made all the difference. Comfort rivaled some of the much more expensive hotels. Location was close to restaurants and market across the street. I would highly recommend it!

Breakfast standard American third-class sample, the hotel is clean, the disadvantage is no place to wash clothes, breakfast standard American third-class, the hotel is clean, the disadvantage is that there is no place to wash clothes

Every year I go to Judy and live in this hotel. It is very clean. The hotel has a parking building. It is very convenient. There is a supermarket next to it. It is conveniently located in downtown.

Good service. I enjoyed the morning breakfast and the beds are super comfy. I enjoyed getting off of work and sit in a hot bubble bath. Jets include. Two thumbs up.

The room is spacious and bright, the service staff is friendly, and most of the people at the front desk are friendly and provide convenience for everyone, making people feel at home. The surrounding environment is convenient for traveling

Nice clean hotel! Love that they gave us extra towels in advance. Breakfast was AMAZING! Good variety of food. Starbucks across the street was the deal breaker.

well i lost the business card the guy gave me. i think his name was trey. he was very helpful anyway finally i had good pillows at a hotel. when i checked in, the young lady at the desk was very helpful snd very friendly and nice. at all the holiday inns they seem to be this way. i used to stay at motel 6 because im kinda chea[ but once i became an IHG member i really like my holiday inns. if i ever need a hotel in loma linda again, ill stay here

Everything was great. Except the room wasn’t cleaned up very well which made me feel pretty uncomfortable. The customer service was nice but the following morning I kept getting harassed over check out even though I requested and was given permission for a late check out at 1pm instead of 11am but other than that it was OK.