Hilton Garden Inn Hotels in Rochester

I have stayed in several hotels in Henrietta over the past few months, son is a student out there. I am not a ”Everything has to be perfect” type of guy, but for the price, I would like certain things. When I checked in, they didn't have the person in front of me in their computer, so took quite a while to get him checked in. When I got there I asked if I could stay in a single. I was not sure if my son would be staying there or not, so I said I wanted a double (what I had reserved). The front desk person apparently was not told what rooms were clean, so she left, had to go upstairs somewhere to get a housekeeping list. By the time I got checked in there were 5 others behind me waiting to check in. I did get a choice of what floor I wanted. I choose the second floor. First thing I noticed was the smell. It is a ”non-smoking” hotel but apparently was not enforced. In fact, a previous person staying in my room had fixed a plastic bag over the smoke detector to keep it from going off. I didn't want to try to balance on the chair to try to take it off, so trusted the heat detector in the room to alert me if there was a fire. I was not going to be cooking in the room. Since there was no coffee maker, I wanted to heat up some water in the microwave for tea, I looked through the cabinets for mug, a pot, anything to use in the microwave or on the stove, there is nothing in the room. I stopped by the desk and asked for something to heat water in a microwave, like a mug. I was given a plastic cup, like the ones in the bathroom, not microwave safe. If you want to use the microwave or stove, bring your own dishes I guess, it says you can request dishes/ pots at the front desk, but didn't work for me. After I did get past the smoke smell (and opened up the window to let some fresh air in, they opened about 3 inches), I noticed the bed was small. I have a queen bed at home, this was not a queen. I also have a full, and pretty sure this was smaller than a full. Two people could fit, but would not be comfortable, unless you really, really wanted to cuddle together. I went out for a hockey game, got back about 10:30. From then until about 1:30 it sounded like someone above me was moving beds around. I couldn't tell exactly what time because the alarm clock display was broken. I am used to hotel room noise, not expecting quiet, this was really, really loud. I left the TV on to try to drown out some of the banging. I couldn't really watch it because it is a smaller 19 inch (about), set down on a lower table, so laying on the bed, you couldn't really see it, but I could at least listen. The light from the TV did help me to get across the room, there was only one plug by the bed (which you had to move the bed to get to), so if you wanted the alarm clock and a cell phone, you could not use the light. I was awake early, and got a shower. Got about 3 hours of sleep. Heard about the grab and go breakfast, so at least I could get a cup

We entered the building and there was a gentleman at the front desk area on the phone and a couple of ladies at the breakfast area chatting. We waited a couple of minutes for the guy to get off the phone, when one of the ladies walked up and asked how she couple help us. We had no indication that she worked there when we walked in. The room was on the small side, dated and the furniture in it was worn. The table in the room we were given was on its last legs. The beds and fridge were fine though. There was a microwave that we didn't use. There was also a Keurig and 4 coffee/tea pods. The bathroom was subpar. The tub was dinged up. There was a rubber mat in the tub that partially lifted when you used the tub. Not sure if it was a sticker or a rubber mat and I didn't dare to lift it up to check. Surprisingly, all the products in the bathroom were Dove and not the normal HIE stuff. The pool was closed. Breakfast was fine, 2 types of eggs and meats to choose from as well as breads, fruits, cereals. The pancake machine was broken.

Except for no housekeeper cleaning every day, everything else is fine. Breakfast buffet for one person for 10 dollars, although the dishes are less, it is still affordable.

When I checked in at midnight and entered the room, I was surprised ． There is no refrigerator in the room (there is space in the refrigerator, but when you open the door, it is empty inside), and the safety box does not work. There was no hair dryer ． Even if I went to the front desk and complained, I couldn't respond because it was midnight ． After all, I spent my time without a hair dryer after the shower ． Furthermore, One of the bedside lamps was that the light bulb was not on in the first place and the desk light was broken ． The next morning, when I complained at the front desk again, I brought a refrigerator and hair dryer that day. The safety box was replaced ． and other lights were fixed, but it's unclear why I rented the room in that state ． For the time being, the engineer who came to install the refrigerator apologized ． In addition, Housekeeping is also ３ １ times for nights ． It was about towel exchange and no cleaning ． The corridor was also garbage and debris. ．２ I don't want to stay again ．

Very speechless, usually less than 100 knives in the hotel, encountered the price of the American Golf final 160. I have lived in Quality inn before and I feel okay. I didn't expect the sheets and quilts in my room to have yellow stains. Then I will take a bath for one night without undressing and the next day. Unfortunately, the bathtub did not leave hot water for 10 minutes. Good wash basin wash face out. Then spit, go out and wait for Uber. The driver clicked the navigation and turned around 2 times and didn't find the hotel. Finally, the customer came to pick it up. He said that the navigation led to the back of the hotel. Fortunately, he found me with wisdom. Finally, it is worth mentioning that the front desk service is good, I saved my luggage, and I care that my Uber did not receive the cloud.

The room was a king suite which was quite spacious with a fluffy pillow and comfortable bed. Upon check in, the friendly woman told us breakfast is served behind you in Char and gave us the hours. I'm not much of a breakfast eater but figured I'd grab a yogurt and muffin before hitting the road. There was a buffet with breads, yogurt, fruit, and eggs, bacon, and sausage, but I don't eat much at breakfast. My husband grabbed some mediocre eggs and a few slices of bacon. I asked if there was coffee and it was brought out promptly. We were surprised when a bill for 47.00 came. Perhaps partially my fault for not remembering that it was not included, but I also think the woman at check out should say, You can purchase breakfast at the restaurant located by the fireplace. That's a hefty price for a yogurt and muffin. Someone said they make pancakes and custom eggs and omelets. That was never indicated to us at all so I'm not sure if that is true. Anyway, I've learned a lesson. I would stay here again but probably walk somewhere down the road for breakfast. Live and learn!

We always stay at Staybridge Suites when visiting Rochester and have always enjoyed it because of it’s location on the river. If you have a river view room there’s a great view. The room is very large with a good little kitchen (which we never used) and a totally separate bedroom with a very comfortable bed. BUT a word of caution: Right now the hotel is undergoing some kind of renovation on the 3rd floor. i kept answering our door but the sound turned out to be construction on the floor below. The constant use of the elevator by the construction people made for long waits for the elevator so we had to use the stairs. By fair the worst trend is that there is NO room cleaning service on the weekends, so if you come on a Friday night you can expect your room to look kind of dreary through Sunday. I don’t care for this trend at all. They don’t even change the towels. Ugh. The TV is very hard to work and we had to call the desk twice as we were settling in—once because there were NO hangers and once because there was no hairdryer. So, if you want a hotel that’s up and running, this is not a particularly good time to stay at the Staybridge. There are no extra amenities here such as a magnifying mirror etc.

Inn on Broadway is centrally located in Rochester, a 4-minute walk from Eastman School of Music and 6 minutes by foot from Strong. This hotel is 0.5 mi (0.8 km) from Park Avenue and 0.7 mi (1.1 km) from Blue Cross Arena.Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.Satisfy your appetite for lunch or dinner at the hotel's restaurant, Tournedos Steakhouse, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Rochester? This hotel has 3746 square feet (348 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.Make yourself at home in one of the 25 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.