Holiday Inn Express Hotels in Rochester

The location of the hotel is very good, it is very convenient to see a doctor. Breakfast is also ok. At the time of checkout, we calculated the parking fee of US$28. Where did we come to the car, took the bill and went to the front desk to explain it. The front desk said that it was wrong. It was crossed out on the spot. About three hours after leaving the city, China Merchants Bank deducted 28 US dollars, impatient to call the China Merchants Bank, indicating that the cost does not exist, China Merchants Bank agreed to coordinate. The result is still waiting.

I want to commend Maria Elena and her partner (don't know her name) who do the cleaning. Our room and bathroom were spotless and they were always available to give us more towels or whatever we needed. Top marks for them. But we had a lot of issues with our room. The fan would not turn off but blasted away night or day. Maintenance came and said they would fix it ”upstairs” but nothing changed. There were very few outlets in accessible places - two of them required trying to climb over a small sofa which was inconveniently placed quite near the bed. The one chair for the desk was very close to the one rug (which was held down by the bed so we couldn't move it) caused the rug to ruck up which was annoying and dangerous. Another chair would have been nice. With the exception of one person, the people who manned the front desk did not seem to know much about the area. There was confusion about whether we paid for free breakfasts or had not. The policy regarding this was changed but we were not informed even though our reservation confirmation said we had free breakfasts. There were no usable maps and no one offered us one. We had internet connection trouble but finally we were helped by the IT Tech but it took a long time to get through to that person. On the positive side, the location is great, especially for the clinics and downtown. Larry, who drove the hotel shuttle to and from the Mayo, was very professional and always on time. The restaurant right in the hotel (but a separate company) was convenient, and the hotel is right on the Skyway which is also very convenient.

Fabulous hotel & staff ,& great location. Shower could do with a seat & grab bars at shower end & a detachable showerhead, & grab rails at toilet, to make it more suitable for those of us with disabilities. And power assisted/self opening room doors/doors throughout hotel. Shame bar wasn't open. Room bins could have done with emptying more regularly. Rooms would be better with a keurig coffee machine than percolator, plus coffee in rooms wasn't great, glad I brought my own. But other than those few things, a great hotel, staff, breakfast & coffee in breakfast room were fantastic. Staff were all very friendly & very helpful. Certainly better than the last hotel I stayed at in Rochester MN.

This was the second time we have stayed at this location and the service has been very consistent…ABSOLUTELY 100% EXCELLENT!!! It is nice to feel the workers truly care especially when most of the customers are dealing with medical issues that stay there. 😍

If you are going to Mayo Clinic, there is no better place to stay then Kahler Grand! It is connected to the clinic by the subway or a simple walk across the street. The rooms are clean, updated & very comfortable. Parking is also convenient & connected to the hotel. Restaurants are within the hotel, subway system or a short walk. Staff are always friendly, helpful & kind! Mayo wheelchairs are available for use ( to & from the clinic & in the hotel) if needed. There is a swimming pool & workout area also.

Located in Rochester (Historic Southwest), Centerstone Plaza Hotel Soldiers Field - Mayo Clinic Area is within a 15-minute walk of Mayo Clinic and Mayo Clinic Hospital - Saint Marys Campus. This family-friendly hotel is 0.1 mi (0.2 km) from Soldiers Field Veterans Memorial and 0.4 mi (0.6 km) from Soldiers Field Golf Course.Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride on the complimentary shuttle, which operates within 1 miles.Enjoy American cuisine at Twigs Tavern and Grille, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Rochester? This hotel has 1873 square feet (174 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 214 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Lady at the front was very nice when she checked us in, but I don't think we will stay there again. Bed and pillows were very stiff/hard. You could hear dogs bark and your neighbors music. We avoided going through the first floor (main floor) because of the overwhelming smell from the animals. Luckily we were on the second floor near the stairs to avoid the smell, going through the side door. The rooms were outdated. It could use some good renovation at the property.

I’ve stayed here dozens of times. This stay we had no heat in our room. At checkout I told the front desk he should have maintenance check our room heater. I had a picture of the thermostat and showed him the air temp in the room was a chilly 62 degrees. He responded by saying they had turned off the boilers yesterday because it was warm outside. I told him that was ridiculous and wondered why they were not turned on again for the night. When I told him we woke in the middle of the night and we were cold, he simply stated we should have called the front desk and they would have brought us a space heater. I told him that’s ridiculous and 62-63 degrees is unacceptable. He offered no other solution, apology, or a credit of any sort. This is very disappointing as most of my other stays here were just fine.