Guest User
July 30, 2022
+ nice bed + excellent and quiet air conditioning + breakfast is good + garden +\- close to the center, but a walk to the busier and nicer part. Is not in the best location - noisy both inside and outside the hotel - parking - on a busy road - communication if something is not going well is downright bad - no closet space Booked 2 rooms for 2 nights. Paid in advance. 1 of the family members becomes unwell during the night and tests positive on the morning of day 2. Room 2 is vacated early in the morning, the family members go home straight away. When asked what the refund policy was like, we received an absurd answer; “Isn't it already paid and we're done with paying everything back all the time?” The lady at the counter is very young and could have solved this better. For example, being able to make a gesture regarding breakfast reimbursement or something like that, something. She chose to be unkind and cold, too bad, it was already so disappointing! If everything goes well it's nice and warm, but you shouldn't have anything different. Furthermore, parking is strange. A garage is indicated on the website + that exit tickets can be obtained at reception. That is not true. Moreover, it is quite a walk through a tunnel and that does not feel very safe late at night. There is a small parking lot right next to the building, but the young lady advises against parking there. It is also deserted in the evening. It is best to park for free in front of the door between 8 p.m. and 8 a.m. and then move the car to the parking lot next to the B&B in the morning. Although the center of Roermond is not far, the B&B is not in the best part of Roermond. This is especially noticeable in the evening, not really a pleasant walk. It is a better place to be towards the Roerkade/in the Center. You hear a lot of noise both internally and externally, you have to be able to tolerate that and if you are tall, do not sleep in the hood, you will hit your head. All in all; We won't be going back, if you do, have fun!
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