Name: Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center
Address: 3303 S Pinnacle Hills Pkwy, Rogers, Arkansas, 72758, 3303 S Pinnacle Hills Pkwy, Overseas, United States
Rating: 4.3

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center Reviews

Embassy Suites by Hilton

All reviews

Positive reviews

非常好，很不錯的一次出差體驗

Very good, a very good business trip experience

Sauna

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Pets allowed

Breakfast

Non-smoking room

All Languages

English

Chinese

All Room Types

Double Room with Two Double Beds - Non-Smoking

Two-Room King Suite-Non-Smoking

King Suite - Allergy Friendly

Premium King Suite

Corner Suite with Two Double Beds

Very good hotel.  Clean.  Good breakfast.  Great location.  So why the three stars?  I called the front desk to see why my room hadn’t had housekeeping service.  I was connected to the “virtual assistant in training.”  After a long day it’s pleasant to engage in a robotic circular conversation.  Finally connected to the front desk.  I was asked “if I scheduled housekeeping.”  When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.”  There was a mention of Covid initiating the change.   As a Diamond member I questioned this was a Hilton policy.  Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently.  It’s a tad insulting to be told Covid is the cause of not getting maid service.  If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.”  When I inquired I was told that was discontinued because of Covid.”  I suggested the website be corrected. I did get some coffee and towels finally.

Great place to stay in NW Arkansas. The staff was very nice and helpful. Good rooms. Typical Embassy style of a door between the living area and the bedroom. Clean. I would have to agree about the pull-out couch. It was not very comfortable. The beds were very comfortable. Most of the rooms are entered from the inside over the atrium. Great view of the atrium. We missed the evening cocktails. But we did make it too breakfast. Everything was fresh and the staff never let the items get low. The omelets were very good. The breakfast staff was very attentive to cleaning the tables. Location was great.

This destination never disappoints! Always clean, friendly service with feeling safe and at home. And who doesn’t love happy hour?!

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Discover 105 reviews of Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center, rated 4.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center Reviews

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center Guest Reviews