Mangili Garden Hotel

I actually really deeply loved this property and wish that there would have been clear communication that cared enough about my experience as a solo female guest. I booked this in the evening while in London. Thrlled to find an absolutely stunning interior residential villa, boutique hotel, above & beyond any other location for its price, value, detail, care, style, cleanliness, etc. My flight immediately got delayed to a super late night arrival. I immediately emailed the hotel, found them thru social media, messaged multiple ways including texts thru Whatsapp that I was a single woman traveling solo, I needed confirmation that late would be safe. I was told this was okay that someone would be there at 1am at my disposal. When I arrived at the airport there were no longer any buses or trains, taxis were double priced, group shared with no exact eta, leaving me even later than estimated. When I arrived at the stunning street gates, I rang the bell, buzzar believing I was alerting front desk. Little did I know ... It was a guest in the building telling me no one of front desk services was not here any longer. He could let me in the gate, but refused to let me in the building. My first night in Roma I slept on the patio furniture, lucky a beautiful soft cozy hanging basket. I made the most of being alone, unsure what to do, exhausted from travel from the states thru London. It was misty, I bundled up as best I could w/ my only minimal sweater. Never got a proper sleep.

Second time in Rome I stayed for three days and here is my experience: What I liked: 1. Expensive purely residential area, quiet, away from tourist crowds, hilly and green ( Close to Villa Borghese) 2. Accommodation in a beautiful multistorey private villa with beautiful garden 3. Excellent hosts particularly Serena & Laura. Serena offered me a drink when I arrived and Laura arranged the airport taxi and a coffee 4. Super buffet breakfast ( quality and presentation) . One of the three days they offered my an omelette from the kitchen. 5. Room borderline spacious/just right. What I didnt like: 1.I believe I've been given the least privilage room which was No.10 at the semibasement facing the road side. 2.I've mentioned to the reception the reasons I felt like this and I substantiated my complain indicating the pictures in my booking. In the booking it has pictures from all rooms not from a particular room and I could see that there were more privilaged rooms with better decoration and better layout. 3. The reception advised me that I should request a better room in the booking prior to my arrival. 4. Bus 982 that is the only public transport connects accomodation with city centre is not reliable - never arrived whenever I needed it. 5. I love walking but be prepared to walk more than 2KM to reach Piazza Del Popolo or have a hefty amount of money to pay the Ubers. I'd defintely stayed again in this hotel if given a better room. Also, there is no lift so you have to carry your luggage ascending/descending the staircases