Suite in Rome Veneto

I wish I could share screenshots. I arrived at the property and the elevator did not work. I messaged the manager and about 30 minutes later she said she will contact someone for help. I waited another 30 minutes and never heard back. I called her and she said she can’t answer right now and told me the elevator issue is NOT her problem. Luckily a nice person helped carry our luggage up many flights of stairs. Got to our room and our toilet didn’t flush. I messaged the manager and about an hour later she said: It was working today. There is nothing wrong with it. I told her it doesn’t work and she then said to “Try hitting the button harder and multiple times.” Don’t you think we already tried that? Worst experience ever. Don’t book here.

We enjoyed our stay . Bere in mind to have cash on arrival as the cleaning lady will expect to be paid on arrival.

Great location, a little challenging to check in, but once we did, it was great

The check in wasn’t great at all - we got there about an hour early and asked if we could store our luggage until check in, a staff member (I want to say one of the cleaners?) told us to leave it in what was going to be our room, come back in 30 minutes and we can be checked in. We go and eat, come back about 45 minutes later, we can’t even get into the building as the main door was shut. A nice lady who was staying there let us in after we stood there for about 20 minutes. We then couldn’t get into the hotel as there was a code on the door, we didn’t get sent any codes at all. Luckily we saw the woman from before after about 20 minutes, and called her upstairs to let us in, she was very confused as to why we needed to get in and seemed to forget she dealt with us not even 2 hours ago. She hardly knew any English (fair enough, not a problem, that’s what google translate is for) she finally understood and let us in. She then rang whoever was in charge who then 10 minutes later messaged me with the check in details and door codes. And I need to say this all happened during the time that the reception was apparently open - between 8:30 - 2:30 - but there was no one at the reception desk or answering the phone when I kept ringing. Me and my partner stayed Monday - Friday and not once saw anyone on that reception desk, at this point I think it’s just for decoration. The only person we saw was the lady from the first day. So other than that, it was a decent stay for the price, but we honestly thought we were going to be stranded for the first night with none of our stuff because of this place. But I also will say: There’s no luggage storage, they say we’re more than welcome to keep our cases in the hall until we leave, you’d think it would be an actual storage room or something. The rooms aren’t exactly soundproof - we could hear other guests coming and going at night - and also the loud Italian builders next door blaring their music and singing at 8am every morning. And no memory foam mattress like it says - unless the others do but ours certainly didn’t. So if you’re not fussed on where you’re sleeping, this place is fine as it’s not a bad location. But make sure you get the codes before you even fly !!!!

No reception, nobody reachable.

Great experiences

We booked the property. Flew in from USA, upon landing, they cancelled our reservation as they did not have any free rooms. We paid upfront and ******* nor the hotel will refund any of the $781.82 we paid. NEVER book this place! They now say that they "can not honor our request for a refund" and, ******* is BLOCKING this review. That's fine, we will post on all other sites. THERE IS NO REASON TO STEAL ALMOST $800 FROM NICE PEOPLE WHO HAVE NOTHING TO DO WITH THE CANCELLATION AND DID NOT WANT TO CANCEL AT ALL... WE WERE EXCITED TO STAY THERE!!

An overall satisfied stay. Comfy bed, hot water and a clean room. However, there were a few little nags…Firstly, the cleaner entering the room despite the do not disturb sign being on the door (twice). Did not receive an apology for this just a ‘yes’ when I asked for reception to tell their cleaners to look at the sign on the door. Secondly, the shower leaking/dripping all night was a tad annoying. Other than that, location was adequate and overall stay was satisfactory.