Mercure Roma West Reviews

The reservation included a junior suite with a double bed and a sofa bed being adults and two children aged 7 and 9 who by regulation would have slept for free in the beds already present. the hotel let me find a suite with only one double bed and no sofa bed. Saying that the mistake was made by the agency and not by them. The reception staff was very rude and arrogant reproaching that this happens when you book with the agency and not directly with them, furthermore from 11.00pm that we arrived at the hotel we only managed to get into a rather shabby room at 00.30am. Finally, an event that left me very perplexed, which makes me think that the level of attention to cleanliness they have is not the best, when they changed our room they asked us if we had dirty the first room and if they had to clean it. It should be mandatory when a stranger enters a room. Instead, I thank the Service staff who in the evening/night were very polite and helpful in solving the problem. The room staff who welcomed our needs during the breakfast which is varied and plentiful As for the room that was subsequently assigned to us, the bathroom was a bit run down with mold spots around the tub / shower. Drafts from the door leading to an outside corridor. I also thank the trip.com company which as soon as it learned of the incident called me to apologize and to verify the mistake.