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Verified reviews
Location4.0
Amenities4.1
Service4.0
Cleanliness4.1
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All reviews(108)
Positive reviews(18)
Reviews with photos/video(5)
Awesome stay(7)
Friendly owner(5)
Negative reviews(4)
Jaro
Classic Twin Room
Stayed in 2023년 10월
Travel with friends
1 review
2.5/5
Posted on 2023년12월10일
This hotel cannot have four stars. The room was furnished as simply as possible, there was mold in the bathtub in the bathroom. We had only two paper cups available in the room (this can be in the motel), which were not changed even once during our 4-day stay. There wasn't even enough toilet paper in the room, and the hotel staff knew about everything and went to the room every day. The breakfast was good, except for the coffee from the machine - hotel coffee is known for its poor quality, but what they offered their clients in this hotel was worse than the coffee from the machine at the nearby metro station. I definitely do not recommend this hotel, the services and facilities of the hotel are at the level of 2-3 stars. In the context of these experiences, the price of more than €700/2 persons/3 nights is absurd. Never ever.
Guest User
Deluxe Room with Balcony
Stayed in 2023년 7월
Couples
2 review
2.0/5
Posted on 2023년7월15일
They use wrong room photos that not match real ones. I’ve chose the room with jacuzzi on balcony, but didn’t get, because those rooms was booked and my was without because of their mistake and they don’t want to solve it. This is not Mercury hotel or Accor ones, service about zero.
Mariana castillo
Deluxe Room with Balcony
Stayed in 2023년 9월
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2023년9월16일
Great hotel friendly staff refill on drinks and great housekeeping
Guest User
Classic Queen Room
Stayed in 2024년 4월
Couples
1 review
4.5/5
Great
Posted on 2024년4월29일
Great staff
Sergey
Deluxe Room with Balcony
Stayed in 2024년 11월
Couples
53 review
4.0/5
Very Good
Posted on 2024년11월28일
This is not our first time staying at this hotel. The location is a bit far from the center, but that's its advantage. We spent part of our vacation in a standard room, since the price was terrible, it certainly differs from comfort. Breakfast is ok, but the eggs are always cold, that's some kind of trouble with this hotel. There is a restaurant for local San Marino nearby, there are 2 of them, don't mix them up, you need one where nice old men work, the price-quality is great.
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Guest User
Classic Queen Room
Stayed in 2024년 11월
Couples
1 review
5.0/5
Outstanding
Posted on 2024년11월9일
I really liked the hotel, amazing breakfasts, delicious, from yogurt to hot, fruits in addition to simple apples, pears and tangerines - melon, pineapple, kiwi. Everything is very tasty, the service is excellent - we asked to open a bottle from the store, in addition to what was opened, they gave us a bucket of ice in the room. The room is clean, nice! The area is beautiful, we wandered almost everywhere on foot. Thank you, we liked everything very much!!!
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taso
Classic Queen Room
Stayed in 2024년 4월
Business travelers
4 review
3.7/5
Posted on 2024년4월16일
It's in the middle of a residential area and has a quiet atmosphere.
There are several supermarkets within a 5-minute walk, and the metro is within 10 minutes.
There was a refrigerator and water in the room.
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Laetitianesa
Deluxe Room with Jacuzzi
Stayed in 2023년 7월
Couples
6 review
3.7/5
Posted on 2023년7월18일
Nice room nice bathroom and very large terrace with jacuzzi, quite complicated to use the jacuzzi but it was very good
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Anonymous User
Classic Queen Room
Stayed in 2023년 9월
Couples
3 review
1.0/5
Posted on 2023년9월28일
The picture does not match the actual situation. There is no main entrance. Enter through the restaurant door. There were no napkins, the toilet was dirty, heavily scaled, and smelled bad. The equipment in the shower room was broken and it was strange to be given disposable bath towels. Everything is not worth it, definitely not Mercure!
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Maria Concetta
Classic Twin Room
Stayed in 2023년 11월
Family
3 review
5.0/5
Outstanding
Posted on 2023년11월21일
Very nice hotel, clean, elegant, courteous staff
I always come back willingly
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Guest User
Classic Queen Room
Stayed in 2023년 9월
Business travelers
17 review
5.0/5
Outstanding
Posted on 2023년9월17일
Very quiet hotel, the service staff are very nice, and the environment is very good. Especially the outdoor environment for breakfast is very good. Recommended
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shirali mamatmusa
Deluxe Room with Jacuzzi
Stayed in 2023년 8월
Couples
5 review
1.0/5
Posted on 2023년8월14일
Very dissatisfied!
My original one-night extension was confirmed by Ctrip, but was canceled by the front desk! We paid the room rate that others paid, and we could have paid more, but the hotel still asked us to check out, leaving the foreigners to stay in the hotel, wasting a whole day of arguing and wasting a whole day's travel. In the end, Ctrip customer service asked us to check out! A very unpleasant day! Do not recommend this hotel!
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Guest User
Deluxe Room with Balcony
Stayed in 2023년 8월
Travel with friends
41 review
4.0/5
Very Good
Posted on 2023년9월2일
The room is big, the location is a bit remote, there are no restaurants or supermarkets around.
Facilities and equipment can
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Sleiman “Samos” Tohme
Classic Twin Room
Stayed in 2024년 2월
Travel with friends
7 review
5.0/5
Outstanding
Posted on 2024년3월1일
Everything perfect as usual, excellent hotel
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Guest User
Classic Queen Room
Stayed in 2023년 4월
Couples
1 review
4.7/5
Amazing
Posted on 2023년4월10일
Located in the Trieste district, a little far from the typical attractions of Rome, but very well connected by both bus and subway, I recommend it because it is a very comfortable, clean hotel with an excellent breakfast.