Best Western Hotel Rivoli Reviews

lovely time in rome, breakfast amazing, we were not far from downtown and such a lovely view honestly....antique meets modern

Clean and quiet hotel. Off the beaten path but with ebikes easy to reach the center of rome.

The surrounding environment and the cleanliness of the hotel are very good. The room was huge and exceeded expectations. Except for the fact that there was a new person upstairs the next day and the sound insulation was not very good, everything else was very good.

The hotel room is hop-up, with steps, and it is not very convenient to carry large luggage; there is a double bed and a sofa bed, if three people travel together, it will be a good deal for you; there are two points that I want to complain about most: 1. There is no bath in the bathing place Curtain, after taking a shower, the bathroom is full of water, and there is no place to run; 2. The location of the hotel is not too far away, but it takes 20-30 minutes to call a taxi. If there is something urgent, plan ahead.

Nice hotel, large, comfortable and spacious room. Reception open 24 hours a day. Not very courteous at our check in staff

Reservation info was incorrect upon arrival, tried to charge me again once the correct dates were sorted (it had been prepaid). Room type wasn't right. Housekeeping was sent to check our room (for no reason) at night and entered without knocking. Front desk just made up a reason why he had sent the housekeeper. We felt VERY uncomfortable after that. Room was small and walls were fabric, smoke smell from prior guests is VERY prominent. Hotel is a minimum 3km walk to any point of interest. So if you aren't a walker be prepared for taxi costs. Room was clean (but smoky) upon arrival. Hot water was unpredictable in the shower. Water pressure was ok but not great.

I received very good communication from the hotel staff regarding my trip organisation including details of how to arrive by public transport. On arrival my room was perfectly clean with all I needed for a conference stay including a desk. Breakfast was wide ranging including gluten free options and staff were very polite. The reception staff were particularly friendly and helpful. The location was also excellent and well positioned for my event. I felt very comfortable and enjoyed my stay.

Terrible hotel and very rude staff. After long flight, we arrived earlier and asked for the room if is available because I was really tired and the desk employee greeted me with "YES, what do you want" come back at 2pm. Rooms are terrible as well and I will not come back again definitely! Do not waist your money here!

Very lovely small hotel with amazing location and wonderful staff. Our rooms were clean. Breakfast was tasty. We enjoyed every moment here. You can find good restaurants around. If you are a good walker, going to the city by foot is not hard. If you are planning to take busses prepare yourself for waiting. Otherwise bus connectivity with the city center is good.

Location is in a residential area far from centre, no food places nearby at all, buses good 6-20 minute uphill walk! Mattress was hard and really uncomfortable! Wouldn’t stay at this hotel again ever if it was free!!! Had a bad experience our final night, don’t know if it’s his real name or not,… “roberto” ( heavy set old man) threatened and harassed us outside where our taxi was waiting for us at 3:30AM all because I had asked what his name was. Already late for the airport and we had to deal with being shouted and threatened at, thank god for the taxi driver who intervened. Extremely unprofessional behaviour!! God forbid you get sick and need help here, I kept having to ask this employee only one there at night for a blanket only yo be ignored because he was too busy having a conversation with another male guest in his language. If you speak Italian and are make then you get special treatment but if your females and only speak English here then it’s a different attitude!

This isn't my usual way to go about things, but I feel anyone considering staying at this hotel should know who they are dealing with, so I made an account. My wife and I booked two weeks at what seemed to be a nice, quaint, and reasonably-priced hotel in a quiet part of town. Unfortunately, we arrived a few days late from our originally anticipated date (7/14). When we finally did arrive and get checked in on 7/17, we found out that my wife's relative had passed away. In full disclosure, we booked with Hotwire, so sometimes the rates can be notoriously difficult to refund. After informing the front desk staff as we headed back to the airport on 7/18, they simply responded that there could be no refund, and that I needed to take it up with Hotwire. Now the interesting part is that Hotwire was entirely willing to refund, and simply needed the permission of the hotel. The hotel refused to provide Hotwire with the actual date of check in/check out, and outright refused a refund when they told me it was a Hotwire concern. Long story short, I paid over $2,000 to book the itinerary, with nothing to show. I would encourage anyone looking to book with this hotel seriously consider that life does happen, and to ensure that the place is filled with human beings (however you book). I am attaching the screenshots from my conversation with Hotwire for reference.

Very clean and quiet. Nice size rooms with big bathrooms. Front desk helpful in getting taxis or making restaurant reservations. We are walkers and found no problem in taking a taxi out in the morning to the attractions and walking all of the way back. Three very nice restaurants within 10 minute walk.

Quiet hotel in mainly residential area. Very comfortable. About 3 miles from centre Only downside is limited restaurants in immediate area But for a noisy city this hotel is quiet. Minimum word count means I have to write some meaningless words here

We found hotel to be very good in value for the amenities, a nice selection of breakfast items in served in a nice room for 10 euro. Rooms are well appointed, bathroom w/great large showers. If you wish to watch TV in English language check to make sure their cable network has been updated! The location is within 10-15 min taxi ride from all sights to see in Rome, plus very near the Borghese gardens. There are delicious restaurants located short walking distance from Rivoli, the hotel premises also offers a nice outside area to enjoy coffee/drinks, etc.