Anantara Palazzo Naiadi Reviews
Anantara Palazzo Naiadi
P.za della Repubblica, 48, Rome, Lazio, 00185, ItalyView Hotel Details
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1 night
Anantara Palazzo Naiadi Guest Reviews
4.4/5
Very Good
112 review
Verified reviewsLocation4.4
Amenities4.3
Service4.3
Cleanliness4.6
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All reviews(112)
Positive reviews(11)
Reviews with photos/video(6)
Negative reviews(1)
Guest User
Premium Room
Stayed in Jun 2024
Couples
1 review
Outstanding
Posted on Jul 5, 2024
Absolutely fantastic, very close to Roma Termini, not too far from main attractions. Staff are wonderful and will go out of their way to make your stay exceptional. Large luxurious room will everything you need for a relaxing romantic stay in the centre of Rome.
Zness
Premium Room
Stayed in Apr 2024
Couples
13 review
Very Good
Posted on Jun 12, 2024
Room almost without light from the sun , overpriced, bad service on the terrace
Anonymous User
Junior Suite
Stayed in Aug 2024
Couples
6 review
Outstanding
Posted on Oct 19, 2024
It was a nice, clean hotel! I'd love to stay here again if I go to Rome! The service was great too.
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ZYXༀམཎིཔདྨེཧཱུྃ།
Premium Room
Stayed in Jan 2024
Family
16 review
Posted on Feb 18, 2024
I went downstairs to take a call early in the morning and was sitting in the lobby. A black security guard knew I was on the phone and interrupted me to ask what my room number was and asked me to show my key card. You didn't see me coming downstairs, that's your black man's problem. This is very unpleasant. There was a power outage one night. Only sorry.
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Yujianshicheng
Premium Room
Stayed in Oct 2023
Travel with friends
31 review
Outstanding
Posted on Feb 12, 2024
Very luxurious hotel, stayed in Rome for the last night, in the city center. There are also some shopping stores nearby. Not bad for one night
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Response from Property: Dear Guest,We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back.Best regardsGMarzio Pontrandolfo Institutional Relations and Business Development Director
Guest User
Deluxe Room
Stayed in Apr 2023
Travel with friends
14 review
Very Good
Posted on Jun 5, 2023
It's very close to the train station, and there are many Central Asians staying there. I don't know why, but the hotel rooms are still well equipped in Rome, mainly based on Jay Chou's MV. I'm a little disappointed, especially the service.
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Response from Property: Dear Guest,thank you for your feedback on Trip.com .I'm glad you enjoyed your stay with us despite some missing expectation about the service.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.We appreciate any detail or suggestion you may want to give us.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Best regardsGMarzio Pontrandolfo Institutional Relations and Business Development Director
jiyeon
Deluxe Room
Stayed in Apr 2023
Travel with friends
2 review
Outstanding
Posted on Jun 7, 2023
I made a reservation on the day
The location is good, the room condition is good and the staff is very friendly.
There is no racism. No noise at night.
The bus and subway stops are right in front, so it's convenient.
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Response from Property: Dear Guests,Thank you for sharing your kind review on Trip.com It’s been a pleasure to have you as our Guests! Your appreciation is our best reward, we are so delighted to read you enjoyed your stay with us in every aspect. Your compliments will be promptly shared with the whole staff! We are looking forward to welcoming you back again in the Eternal City and to offering you another unforgettable stay.Best regardsGMarzio Pontrandolfo Institutional Relations and Business Development Director Kindest regards
Mingmei
Junior Suite with View 1 King bed
Stayed in Dec 2022
Couples
13 review
Outstanding
Posted on Feb 16, 2023
When I booked a junior suite, they upgraded me to a spacious maisonette suite for free for two nights. I was very happy. I stayed on my birthday, but when I checked out, they gave me a chocolate gift to wish me a happy birthday. The hospitality was great and I was very happy. In addition, it is hotel where we want to stay at when we come to Rome. thank you very much.
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Response from Property: Dear Guest,I am delighted that you had a memorable stay with us here at Anantara Palazzo Naiadi Rome Hotel. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.SincerelyGMarzio Pontrandolfo Institutional Relations and Business Development Director
iwine
Junior Suite 1 Queen bed
Stayed in Oct 2022
Couples
40 review
Outstanding
Posted on Nov 8, 2022
A large five-star hotel with more than 200 rooms, so it is standard, and there are no surprises. Junior Suite 449 with a balcony, overlooking the fountain square and the church next to it, feels pretty good. The breakfast was very good and the ingredients were great. I went to the swimming pool on the roof terrace, but unfortunately, it was closed at the end of September! Very disappointed.
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Response from Property: Dear Guest,thank you for your kind feedback.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.The team and I are very much looking forward to welcoming your return to Anantara Palazzo Naiadi Rome Hotel in the near future for another memorable experience.Best regardsGMarzio Pontrandolfo Institutional Relations and Business Development Director
Anonymous User
Stayed in Dec 2022
Couples
1 review
Outstanding
Posted on Feb 9, 2023
The hotel I chose for my trip to Rome after the spring break in 23, the location is convenient for travel, the environment is very good, the room facilities are new and spacious, the breakfast is delicious and rich, and the service is extremely thoughtful. There is a service center next to the front desk, which is convenient for passengers to plan their itinerary. It is a trustworthy hotel hotel~
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Response from Property: Dear Guest,We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver guest exceptional service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,GMarzio Pontrandolfo Institutional Relations and Business Development Director