David
December 4, 2023
PLEASE DO NOT BOOK IN THIS ACCOMMODATION.
Our flight was delayed and we couldn't arrive before 7:00 p.m. to check in on time. When contacting the accommodation, the first response automatically was "we can't do anything, check-in is until 5:00 p.m.". We have checked on other platforms and the established time was the same, until 7:00 p.m. They didn't give us any alternative or option, not even a "I'm sorry to tell you that...". We offered to move and pick up the keys anywhere. They told us things like: "We should take care of the tone with which we spoke", "We should enjoy walking around Rome that night", "That way we would learn our lesson" among other very unfortunate things. We had 2 paid nights, and despite the treatment we were receiving and losing the 1 night, when we showed interest in enjoying the 2 night, they told us that "according to their policies, if you did not check in on time the reservation was completely annulled". Not even on its own website, on trip, or on any other platform is this information collected.
I have traveled all over the world and the first time this has happened to me.
DO NOT BOOK IN THIS ACCOMMODATION!
Original TextTranslation provided by Google