Aldrovandi Residence City Suites

Not Good breakfast not good room Service if you drink caffeine and you don’t clean there charge you money for it how this hotel has 4 stars rate l Don’t understand

A little bit out of the way. Room had a constant noise of the air conditioning system, even though our units were off, we were moved from the room we were originally allocated as we checked in but the new room was only a little better and we had to use ear plugs to sleep. The pool was a great facility to have and it’s is very clean and clear, but the surrounding patio and loungers were dirty, there was a pool attendant who seemed more interested in straightening the loungers than cleaning Excellent breakfast and service, clean but dated rooms

We had a lovely stay here, fruendly helpful staff and a great location

The staff had the highest level of customer service. The rooms, pool, breakfast, neighborhoods, pick up from the airport and elegant atmosphere made my birthday even more special. I am eternally grateful for all the hard work.

Do not come to this hotel or pool with children. We were extremely respectful to not be too noisy or to splash near anyone. They are entitled to have their own rules, but this hotel needs to make clear on the website it is not welcoming to children. Specifically, my kid was reprimanded and told to stop jumping into the pool. The rules say NOTHING about jumping. Later, I let my 6 year old jump off of my shoulders, in the middle of the pool, which I did not think could possibly bother anyone, and again we were told to stop. No customers complained, nobody got splashed, and I do not think there was significant noise that bothered anyone. Multiple reviews say the hotel is unwelcoming to children (perhaps I should have read these more carefully BEFORE staying here). So be forewarned if you plan to come here as a family. They know what kind of atmosphere they are going for, yet they will happily take parents’ money. The food at the pool bar was inedible and you are not allowed to bring in your own food. The hotel itself is adequate, but dated, in an inconvenient location, and is very overpriced. We stayed here specifically because of the pool. I noticed the hotel dismissively responds to each negative review, rather than accepting criticism and trying to improve. I look forward to seeing what untruths are posted by the management. Perhaps they will insult my kids as they did in response to another review? Please, just read the management’s disrespectful responses to reviews, and think whether this is a place which values its customers.