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Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(119)
Positive reviews(14)
Reviews with photos/video(5)
Awesome stay(7)
Great service(6)
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Negative reviews(5)
Guest User
Classic Room
Stayed in Oct 2022
Family
2 review
3.7/5
Posted on Oct 25, 2022
The first day when I check in they gave me the room which face to the back of the building with the very dirty pipes and somebody bathroom window. It's a dark room with a sad feeling which I paid £336 for 2 mights. When I booked the hotel it didn't say anything from the website that you are facing somebody toilet and the pipes.
If I knew it, I won't pay that much for this kind of room definitely!!!!! I asked for a change but they just as usual, said that nothing available.
I was angry, for the money I spent, I believe I should have a decent room. After one night I really can't stand, so I called trip.com. they contacted the hotel and right away they let me change to a decent room.
See the photos of both bedrooms.
I'm appreciated of the service from the trip.com.
Only one bin in the bathroom, no bin in the living room.
Breakfast is very basic.
Guest User
Family Room
Stayed in Apr 2023
Family
12 review
5.0/5
Outstanding
Posted on Apr 11, 2023
Very near to Roma Termini Station and a few main tourist spots, we walked most of the time without using any public transports. It also gave us the opportunity to explore the city by walking, which was great!
JC425
Smart Room
Stayed in Apr 2023
Couples
8 review
4.2/5
Very Good
Posted on Apr 11, 2023
Great location. Just five minutes walk to the train station. The room is a bit small but with all necessary facilities.
Kyunghwa
Smart Room
Stayed in Mar 2023
Family
1 review
4.7/5
Amazing
Posted on Mar 5, 2023
I need to extend the stay.
Early check out & late check in procedures of different rooms was so smoothly done. Also, the staff recognized me even though I didn't see them before.
The staffs are all kind and supportive .
He Lu Calvin Ong
Large Family Room
Stayed in Nov 2022
Family
4 review
1.5/5
Posted on Nov 18, 2022
You are better off spending your money elsewhere.
Everything is broken in this hotel, wifi is broken, electronic door locks across the whole hotel were broken, staff were extremely rude to Asians, served food that turned bad for breakfast. Door is not 24h accessible cause night duty receptionist is either sleeping at the back, or smoking somewhere far from the hotel. Was stuck outside in the cold for 30mins, finally managed to wake him up, and wasn’t informed that all electronic doors locks were broken. Went up, came back down, asked for rectification, was handed the wrong key, went up and came back down again and was finally given the right key. No apologies and all this happened at 3am in the morning. Next day, was in a meeting at the lobby at 4am, saw a girl locked outside cause receptionist was sleeping again, I opened the door for her. He woke up and told me to close the door instead of coming out and closing it himself.
No bedroom slippers when the floor is extremely cold in winter, no hair dryer, housekeeping does not clean your room, they come in, tidy up your bedsheets, and leave all rubbish in its place. After reading all the reviews about missing valuables, it made me wonder what would have happened had I not been diligent I locking up my valuables.
A.S.M. Nazmul
Large Family Room
Stayed in Jul 2023
Family
26 review
1.0/5
Posted on Oct 10, 2023
Very good hotel.
Guest User
Family Room
Stayed in Jul 2024
Family
12 review
2.7/5
Posted on Jul 18, 2024
3500 per night, not even a bottle of water. There was also dirt on the new quilt. Breakfast is the worst I've ever had.
The location is very good, that's the only advantage
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Leevon
Family Room
Stayed in Oct 2023
Business travelers
7 review
2.5/5
Posted on Oct 29, 2023
We booked a three-bed room, but we were given a twin-bed room. After repeated communication, we were told that there were no rooms available.
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Guest User
Large Family Room
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 18, 2024
I stayed here for 2 nights with my family of 4. Although the hotel is small, the front desk staff are very friendly and nice. The interior was beautiful and especially the water area was comfortable with the latest shower. The location is also great and I would like to use it again.
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Guest User
Classic Room
Stayed in Mar 2024
Business travelers
51 review
4.7/5
Amazing
Posted on Mar 24, 2024
The outdoor room with balcony is very good. The location is not on the main street, but it is also more convenient.
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Guest User
Superior Room
Stayed in Jan 2024
Family
4 review
4.2/5
Very Good
Posted on Feb 9, 2024
No water.
You have to buy it at a nearby supermarket.
If you need it, pay 2 euros and take it out of the minibar.
You can get water in your own cup when eating breakfast, but the machine turns off after breakfast time.
At check-out, city tax of 90 euros is paid for 4 nights for 2 adults and 1 child (12 years old).
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易游未盡
Deluxe Room
Stayed in Mar 2023
Family
7 review
4.5/5
Great
Posted on Apr 3, 2023
The decoration of the hotel is clean and tidy. The bed is moderately soft and hard. The sheets and pillows are comfortable and soft. It should be able to provide the best sleep hardware. The waterproof design of the shower room is very good. The water drains quickly and without leakage. The toilet is comfortable and flushes smoothly. The room The area is spacious! Highly recommended!
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Guest User
Classic Room
Stayed in Feb 2023
Travel with friends
23 review
5.0/5
Outstanding
Posted on Feb 26, 2023
The hotel is 500 meters away from Rome Railway Station in a straight line. The room is not big, but it has everything you need and the bedding is comfortable.
The breakfast is good. I tasted the Italian cheese and it tasted quite satisfactory.
Because of the early arrival, I saved my bag and went around. It was very convenient to walk all the way to the Spanish Steps, Trevi Fountain, and Notre Dame Basilica.
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Guest User
Smart Room
Stayed in Jun 2023
Couples
27 review
3.2/5
Posted on Jun 26, 2023
I arrived in the middle of the night and there was no hair dryer in the room. I was glad that I could borrow it, but I was told persistently that it should have been in the room.
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Nati Costa
Smart Room
Stayed in Jun 2023
Couples
33 review
5.0/5
Outstanding
Posted on Jun 6, 2023
Ideal to stop when it is necessary to take a train since it is very close to the terminal. The hotel is completely new, impeccable bathroom. Good breakfast. The rooms are not super spacious but they are new and clean and have storage space. The staff super helpful and friendly.