To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness4.0
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All reviews(74)
Positive reviews(40)
Reviews with photos/video(8)
Negative reviews(13)
bl_sprateknik
Premium Triple Room With City And Balcony
Stayed in Jun 2024
Travel with friends
13 review
4.2/5
Very Good
Posted on Jun 5, 2024
Mesmerising view from the balcony of our room. Highly recommended!
CHON CHEONG
Comfort Double Room with Balcony
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 27, 2024
Overall it was a great experience, the catering is yet to be improved but I would say it’s definitely worth the prize. Transportation is also convenient, quiet neighbourhood.
Guest User
Comfort Triple Room with Balcony
Stayed in May 2023
Couples
1 review
1.0/5
Posted on May 12, 2023
Reception indiscreto e menefreghista,che non mi ha nemmeno considerato alla mia richiesta. Uno schifo. Ho buttato 140€.
Guest User
Comfort Double Room with Balcony
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
I found everything that was described in the information on the property.
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Guest User
Comfort Double Room with Balcony
Stayed in Jan 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Jan 24, 2024
Facilities: Use old-style 🔑 room opening. The location of the hotel is a bit remote.
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Raffaele Ledda
Double Room
Stayed in Nov 2023
Other
1 review
4.5/5
Great
Posted on Nov 20, 2023
Quality, equipped accommodation with pleasant views. Professional and courteous staff. Very well assorted breakfast and bar. Catering available but not used on this occasion. Fully satisfied
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Guest User
Double Room
Stayed in Oct 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Hotel in a strategic position to reach Gemelli hospital (10-15 minute walk).
Friendly and helpful staff. Good breakfast even if it has few "salty" options. The restaurant is excellent, with an excellent quality/price ratio (there aren't many options in the area except for a couple of typical trattorias).
Chaotic hotel at certain times of the day (welcomes many tourists/pilgrims etc), on the other hand the staff is quite kind in supporting all customers.
Advised.
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GIMAME
Premium Double Room, Balcony (City Center Transfer Included)
Stayed in Oct 2023
Other
3 review
3.5/5
Posted on Nov 13, 2023
A little dated but comfortable hotel. Cleanliness could be improved and prices a little high.
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GIANFRANCO
Double or Twin Double/Twin Comfort Premium
Stayed in Apr 2023
Couples
1 review
1.2/5
Posted on Apr 20, 2023
Nightmare hotel. Dirt rules. It's a 4 star only on paper.
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6/12
Guest User
Double or Twin Double/Twin Comfort Premium
Stayed in Jul 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Excellent value for money. For work I happen to travel to Rome / the northern area and I always choose this structure.
Good breakfast, large rooms, in short it's a guarantee, it's worth all the 4 stars. Positive note about the restaurant, the food is good and the service is quick and professional.
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Guest User
Comfort Double or Twin Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 18, 2023
Highest professional quality staff.
Friendly and helpful in everything.
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Stefano Cavicchi
Double or Twin Double/Twin Comfort Premium
Stayed in May 2023
Business travelers
1 review
4.2/5
Very Good
Posted on May 8, 2023
the parking space was not included in the room rate, however it was not expensive.
otherwise, all in line with expectations.
some small observations: clean environment, soundproofing only sufficient, mediocre mattress.
The shower, without anti-slip, does not offer handholds, and when it comes to going out, the risk of flying is very high!
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Guest User
Comfort Double Room With Balcony
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 10, 2024
房間很亁淨
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barry b
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 23, 2024
Perfect for our stay. Myself and my son stayed here for our 1st visit to Rome. Upon arrival we were given a very warm and engaging welcome. The hotel is situated 20 mins outside the centre. The hotel seems to cater primarily for tour groups and business users, however we were made to feel at home. The rooms were clean and well presented. The beds were comfortable. The breakfast was just what we needed. Breads, meats cheese, fruit, raw honey, cereals and all the usual drinks. The staff were also excellent. I found the staff to be very helpful. They were great in recommending places to eat within the city as we had limited time there. We did eat at the bar on our last day. I had the Pizza and my son had a Burger. This food was definitely as good as any of the other food we had eaten in Rome. I did note some of the negative reviews on here but unfortunately managing large groups of people can be a bit like herding cattle! So Pineta Palace do not be too disheartened by these reviews you looked after us very well. So thank you. Anyone staying here and who wants to nip in and out of the city take the number 49 bus which is 10 mins walk from the hote. This bus will drop you off (last stop so you can't get lost) at the Piazza Cavour which is a wonderful spot - from there you can walk into the city centre and drain the battery in your phone as you take a million and one pictures of the neverending sculptures and jaw dropping buildings. Grazie Mille Barry
Response from Property: Dear Barry, the greatest satisfaction is making our guests' stay, and reading reviews like yours make us realise that the management, professionalism and attention we pay to our customers help to make their visit to Rome unforgettable. Thank you for your wonderful words and we look forward to seeing you soon
Infiiii
Stayed in Jun 2024
Family
1.0/5
Posted on Jun 27, 2024
We have just checked in, with a travel group. Worst hotel ever. At the entrance lobby, the Staff was rude. Literally yelling to move inside and clapping their hands in disgust upon delay on our end as we had baggage. The room (I am in 323) is a depressing room with tacky old furniture and furnishings, no plug point on either side of the bed to charge the phone, a tiny AC vent and it's been 1 hr already and the room is still hot. Finally our tour guide was kind enough to exchange his room with ours and that room was much better. Still not a 4star worthy room.
Response from Property: Dear guest, it should first be made clear that the rooms for your group were chosen by your Tour Operator, mainly on an economic basis. If necessary, by asking at the reception desk, rooms of a superior type can be allocated for a small difference. I would also like to inform you that your Tour Operator has detailed knowledge of the room types, but evidently felt that for your group the type requested was the most suitable. Every opinion is respectable, but to call the Hotel Pineta Palace pathetic is at least misplaced. One final clarification: no one greeted you by shouting, but, having to overpower the background noise of your arrival, a high tone of voice was used. Best regards