H10 Palazzo Galla Reviews
H10 Palazzo Galla
Via Quattro Novembre, 102, Rome, ItalyView Hotel Details
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H10 Palazzo Galla Guest Reviews
4.4/5
Very Good
115 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All Reviews(115)
Positive reviews(111)
Reviews with photos/video(7)
Great service(8)
Convenient location(5)
Great location(2)
Negative reviews(4)
Guest User
Superior Venezia Room
Stayed in Jun 2022
Family
1 review
Outstanding
Posted on Jun 10, 2022
It was a very nice stay . Wonferful hotel
Accomedarions , srrvices and bed
Thanks all team of H10 Palazzo Galla
Ali Elsafatti
Anonymous User
Classic Roma Room
Stayed in Apr 2024
Couples
11 review
Great
Posted on May 22, 2024
Pros: Great location, within walking distance of all attractions, friendly front desk staff (except for a Chinese waiter who was not very nice)
Cons: Small room, the air conditioner was too noisy, not sure about other rooms, too lazy to complain~
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Guest User
Classic Roma Room
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Feb 22, 2024
The hotel has a good location, within a 20-minute walk from the Colosseum, Pantheon and Plaza de España. The facilities are very new, there are electric clothes drying racks, the decoration style is great, the toiletries are rituals, the windows are well insulated, but the rooms facing the street are still a bit noisy. There are many Chinese people staying here. The hotel service is good, there are welcome cookies, free bottled water, and the black guy at the front desk who is responsible for loading luggage is very enthusiastic.
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Guest User
Classic Roma Room
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 8, 2023
The hotel's strategic location makes it very convenient to travel and see scenic spots. You will be greeted by scenery everywhere you go, which is a pleasant surprise. Pink on the outside, beautiful on the inside. The room is not big, the bed is not big, and the room price is not cheap. The hotel is new and the room is clean. I am quite satisfied. The front desk staff is warm and courteous.
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6/8
Response from Property: Dear Guest, we thank you very much for your stay at the H10 Palazzo Galla and for your review. It's great to hear that you had a wonderful experience with us! We remain completely at your disposal and we hope to welcome you again in our Hotel! Kindest regards! H10 Palazzo Galla Guest Services
Xiaowangshu
Superior Roma Room
Stayed in Oct 2023
Couples
9 review
Outstanding
Posted on Dec 5, 2023
The hotel service is very good, the staff is also very friendly, and the location is good. You can walk to most places. Apart from the fact that the price is not cheap, I must give it full marks!
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Anonymous User
Superior Venezia Room
Stayed in Oct 2023
Business travelers
109 review
Very Good
Posted on Nov 2, 2023
I needed to stay in Rome for an extra day, so I went to this hotel on Ctrip. I booked it for one night because of the good ratings. Overall, I felt pretty good about my stay, with a score of 4.4-4.6.
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Anonymous User
Classic Roma Room
Stayed in Apr 2024
Couples
10 review
Amazing
Posted on Apr 13, 2024
The room is small, the toilet is large, and it is very close to the wishing fountain. It only takes ten minutes to get there. The hotel is very beautifully decorated. The price is a bit high during the peak season, and the cost performance is not very good. Overall, it is still recommended~
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Response from Property: Dear Guest,first of all, we thank you very much for your stay in our Hotel for your review; It was a pleasure to welcome you and it's great to hear that you appreciated our location. We remain at your complete disposal should you need further or future assistance and we hope to welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
Guest User
Superior Roma Room
Stayed in Feb 2024
Couples
4 review
Very Good
Posted on Feb 18, 2024
The room is relatively large and the facilities are new, but they are a bit fancy and useless. The glass door of the shower area in the bathroom is not very water-proof, and the rest of the bathroom area is covered with water after taking a shower. The basin on the washbasin is very small. Every time I wash my face, water is everywhere. When it comes to service, there is a black man who is super enthusiastic and takes the initiative to help. Like👍The hotel has a terrace, and the scenery is pretty good when the weather is good. The breakfast buffet was not delicious, there were very few self-selected items, and for other items, you had to order from the waiter, and the meals delivered were relatively small and not very tasty. The location is very convenient. During the four days in Rome, we basically walked to the sights.
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Response from Property: Dear Guest,first of all, we thank you very much for your stay in our Hotel for your review. We are really sorry that your stay did not meet your expectations at the maximum and we confirm to you that it is very important for us to keep a high standard of quality. It was a pleasure to welcome you and it's great to hear that anyway you appreciated our location and the Rooftop.Regarding our breakfast, we are currently able to offer our guests a wide range of products and many of those come freshly made from the kitchen ( eggs, bacon, wurstel sausage, baked beans, mushrooms, omelettes, french toast, crepes & pancakes).That aspect is indeed what makes our service superior and worth the rate in comparison to only buffet breakfast. Can you please give us more details?We remain at your complete disposal should you need further or future assistance and welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
Danny3123
Superior Roma Triple Room
Stayed in Jan 2024
Couples
1 review
Outstanding
Posted on Jan 22, 2024
It can almost be said to be a five-star hotel, with room service until eleven o'clock in the evening. The location is very, very good. You can basically walk to all major attractions. The only drawback is that the breakfast options are limited.
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Response from Property: Dear Danny3123,first of all, we thank you very much for your stay in our Hotel and for your feedback; it was a pleasure to welcome you and it is great to hear that overall you enjoyed your stay with us and you especially appreciated our location.We are sorry that you did not appreciate our breakfast to the maximum. All the dishes a la carte are available on request and come out from the kitchen fresh ( eggs, bacon, wurstel sausage, baked beans, mushrooms, omelettes, french toast, crepes & pancakes). For sure this represents a high level of quality; moreover every day you there is the possibility to taste some different culinary options, including the products on the main buffet.We remain at your complete disposal should you need further or future assistance and we hope to welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
Duxingdejingzi
Classic Roma Room
Stayed in Dec 2023
Couples
19 review
Posted on Dec 31, 2023
I am completely dissatisfied with the hotel as a whole, but I am grateful to Ctrip for its 24-hour uninterrupted service and help.
The room rate for two days was more than 7,000 yuan. Check-in was extremely slow. They kept promoting their hotel brand. Finally, they asked me if I wanted a twin bed instead of a double bed. I think I made this request a long time ago, but in the end, they wanted to Putting the twin beds together made me wait for another half an hour.
Then there is a power outage. Imagine how it feels after a day of running around, the hotel will be dark, the phone will not charge, and you will not be able to take a shower.
Secondly, there was a carnival on the day I checked out. The road in front of the hotel was closed. They gave me a taxi to Piazza Venezia. It was raining heavily that day and no one cared about us. We walked for a long time in the heavy rain with our luggage before we found a taxi.
The room is also small, and it will be very noisy if you are assigned a room facing the road.
In short, you deserve better at this price, don’t read Xiaohongshu’s recommendations!
Original TextTranslated by Google
Response from Property: Dear Duxingdejingzi,first of all, we thank you very much for your stay in our Hotel for your review and for your comments. We are really sorry that your stay did not meet your expectations and we confirm to you that it is very important for us to keep a high standard of quality.We would like to inform you that our check in procedures take more time than usual because it is very important for us to provide all the information, giving you also an interactive detailed city map with all the information that you will need during your stay in order to let you have the best experience in our beautiful city.Regarding the power outage, we are really sorry for your disappointment but consider that the problem did not depend on us but on an external company which supplies electricity to the entire area.For the noise from the street, we are in the city center of Rome so it is possible that if you open the window you can hear a little bit of noise from outside; that's why we chose very insulating windows.We remain at your complete disposal should you need further or future assistance and we hope to let you change ideas and welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
Guest User
Superior Attic Triple
Stayed in Nov 2023
Friends
19 review
Outstanding
Posted on Dec 4, 2023
The room is very new and the location is excellent. You can walk to the main attractions. The breakfast is also good. The only two disadvantages: 1️⃣ There are no windows in the room, which is a bit depressing. 2️⃣ The water in the shower room is slow, and the water will come out and fill the entire shower room with water.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for your recent stay at the H10 Palazzo Galla and for leaving us your comment.Our aim is to make our guests stay unforgettable, therefore we are pleased to hear that your experience with us has been positive and that you have particularly appreciated our location and our breakfast, having a great stay in the Eternal City!Regarding your report about the view of your room, we want to point out that all our rooms have a window but there are some, our Superior Attic Rooms, that have a particular window in the ceiling and it is the category of room that has been booked by you. Please note that the description of this type of room is visible on all our websites where it allows you to make reservations.We inform you that our Hotel also has another type of room with breathtaking views and for your next stay in the Eternal City, surely we will be more than happy to help you find the room you desire.Looking forward to welcoming you again as our valued guest at our beautiful Hotel, we wish you our best regards.H10 Palazzo Galla Guest Sercices
Guest User
Superior Venezia Room
Stayed in May 2023
Couples
3 review
Outstanding
Posted on Jul 16, 2023
A hotel that is all online from appearance to service to location
Google score 4.7 You don't lie to me! !
The four-star newly opened in 22 years, the service & environment can reach the five-star in my heart
When you check-in at the hotel, there will be staff who will introduce you to Rome's attractions and routes, as well as recommend nearby restaurants and food
There is nothing wrong with the room except the bed is a bit small
The whole room faces Venice Square, and you can enjoy the scenery from the window sill anytime and anywhere
The toilet area is large, and the shower has a special seat for the disabled, which is a plus
Dutch Rituals for washing and care, so-so but at least a brand
Because of the birthday, the hotel sent a bottle of champagne + handwritten greeting card at night
Tiramisu + champagne for breakfast🍾️
There will always be staff saying happy birthday
I give full marks to the hotel courtesy 💯
The most important thing is that the average daily price during the tourist season is €500+
I got cash on Ctrip for €100+ (1.2k including double breakfast)🥹
If you come to Rome next time, this must be the first choice💗
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Guest User
Superior Venezia Room
Stayed in Nov 2023
Family
10 review
Great
Posted on Feb 10, 2024
The hotel is in a good location. The room is a bit small, but it's normal for Rome.
Original TextTranslated by Google
Response from Property: Dear Guest,first of all, we thank you very much for your recent stay at the H10 Palazzo Galla and for your review; it was a pleasure to welcome you and it is great to hear that you especially appreciated our location.Regarding the room type, we confirm that we assigned the room that you have booked. However, please note that we also have different types of rooms too as stated online in all different channels. For your next stay in the Eternal City if you will contact us directly for sure we will be more than happy to help you to find the room you desire. I personally remain at your complete disposal should you need further or future assistance and we hope to welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
ZoeyLln
Superior Roma Room
Stayed in Sep 2023
Family
11 review
Outstanding
Posted on Oct 10, 2023
The most satisfactory hotel in Italy except for the limited breakfast variety, everything else is perfect
Original TextTranslated by Google
Response from Property: Dear Guest,first of all, we thank you very much for your recent stay at the H10 Palazzo Galla and for your feedback; it was a pleasure to welcome you and it's great to hear that overall you enjoyed your stay with us.We are sorry that you did not appreciate our breakfast to the maximum. All the dishes a la carte available on request coming out of the kitchen fresh ( eggs, bacon, wurstel sausage, baked beans, mushrooms, omelettes, french toast, crepes & pancakes) represent a high level of quality; moreover all the products that are replaced need time because they are prepared instantly. Can you please give us more details regarding your disappointment for the breakfast service? What you didn’t like? Did you order hot dishes? What would you like to eat?I personally remain at your complete disposal should you need further or future assistance and we hope to welcome you again soon to the H10 Palazzo Galla.Kind regards,H10 Palazzo Galla Guest Services
Guest User
Superior Roma Room
Stayed in Aug 2023
Friends
14 review
Outstanding
Posted on Aug 27, 2023
The hotel environment is good, the service is very good, the stay is very comfortable, I will come here again in the future, the attitude of the waitress is very good, and the distance from the scenic spot is very convenient
Original TextTranslated by Google
Response from Property: Dear Guest, we thank you very much for your stay at the H10 Palazzo Galla and for your review. It's great to hear that you had a wonderful experience with us! We remain completely at your disposal and we hope to welcome you again in our Hotel! Kindest regards! H10 Palazzo Galla Guest Services