Name: Holiday Inn Detroit Metro Airport
Address: 8400 Merriman Rd, Romulus, Michigan, 48174, 8400 Merriman Rd, Overseas, United States
Rating: 4.2

Holiday Inn Detroit Metro Airport Reviews

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前台服務熱情，班車去機場方便

Friendly service at the front desk, convenient shuttle bus to the airport

The airport bus is very convenient
The front desk has a good attitude

多次回頭客。接送機場和租車的shuttle bus 非常方便，在酒店前台約、或打電話約都可。酒店房間乾淨，燈光稍顯暗，酒店內外環境都可以。

Return customer many times. The shuttle bus to and from the airport and car rental is very convenient. You can make an appointment at the hotel front desk or call to make an appointment. The hotel room is clean, the lighting is slightly dark, and the environment inside and outside the hotel is okay.

整體挺好的。最大的優勢就是離機場近，且酒店有shuttle bus, 衹需要告訴前台幾點走，然後到時提前下來等車到酒店。一切都挺方便的。

Overall pretty good. The biggest advantage is that it is close to the airport, and the hotel has a shuttle bus. You only need to tell the front desk what time to leave, and then get down early and wait for the bus to the hotel. Everything is very convenient.

機場附近的酒店！一般般！沒什麼好評論的！一大堆連鎖酒店都在附近！

Hotel near the airport! So-so! Nothing to comment! A lot of chain hotels are nearby!

There were broken glass on the bed sheets

機場有多家holiday inn, 確認後的shuttle 還是走錯了，又轉一趟才到目的地

There are many holiday inns at the airport, the shuttle after confirmation is still the wrong way, and it took another trip to reach the destination

A very satisfactory stay for a business trip

Airport pickup service

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

All Languages

Chinese

All Room Types

Standard King Room

Standard Room With Two Queen Beds

King Room with Bath Tub - Hearing Accessible

NOTE:  I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel.  And, I apologize to Holiday Inn Express.  Therefore, I am resubmitting this review for the intended establishment:  HOLIDAY INN DETROIT METRO.  AIRPORT SHUTTLE EXPERIENCE:  Several guests including myself arrived the same time via hotel airport shuttle.  Shuttle driver was very polite, courteous and respectful.  However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area.  We waited for approximately 10 minutes before a staff appeared from back office.  With a very solemn/cold facial demeanor we were individually checked in.  No welcoming remarks, etc.  It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary.  RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections).  Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast).  I was rather uncomfortable with this encounter.  I immediately brought this issue to the front desk staff about the gratuity issue.  Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s.  From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude.  As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website.  Unfortunately, it was an extremely “SUB-STANDARD” experience to me.  Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover.  The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments.    Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service.  Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.  

Rooms okay. Highlights were the very attentive staff! Had an issue that Jade Murray at the front desk assisted with. She was very courteous and professional. A real difference maker! Excellent people skills The atmosphere was also good at the Urban Steak Restaurant. Megan a great bartender!

Booked this hotel for an overnight stay Saturday to Sunday as we had an early walking event Sunday morning. Planned  to eat dinner at the hotel Saturday night and use the pool with the kids. We also read there was grab and go breakfast which would be perfect. However, right before we arrived we got an email and upon reading it, found out the restaurant is closed on weekends. Why would a restaurant in a hotel be closed on weekends? So odd and disappointing. The pool was very small. It seemed very crowded with only 2 families in it. We waited til later only to find big globs of hair in it so we decided not to swim. As for breakfast, there was just packaged junk food and noting that seemed to be breakfast. Room was a little outdated but ok.

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4.8km from Detroit Metropolitan Wayne County Airport

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Discover 116 reviews of Holiday Inn Detroit Metro Airport, rated 4.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Holiday Inn Detroit Metro Airport Reviews: 116 Verified Reviews Latest 2024 | Trip.com

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Holiday Inn Detroit Metro Airport Reviews

Holiday Inn Detroit Metro Airport

Holiday Inn Detroit Metro Airport Guest Reviews