Rotorua Spa Hotels

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

The motel is located in the city center and is convenient for travel. The boss was very enthusiastic and introduced a lot of useful information. Thank you again!

Got a warm welcome and the heating was on on a cold wet night. The Hurricanes can be seen winning again on Sky Sports. Thank you for providing these. Regarding the facilities: they look very old. The carpet was broken and a bit dirty. The heater wheel was broken and the window frame was broken so it wasn't very safe. To my surprise there was a charge for a small bottle of milk. Maybe it's time to invest in some updates.

The motel units are clean, comfortable, and adequate for a short stay. I had left a telephone message before arrival, and not had any reply, so when we arrived and I introduced myself, the young lady explained to me that the owners do not speak English, and she, herself is only a part time worker who helps them out. HOW in NZ, can this happen? The criteria for living and working in NZ, as a foreigner, is that English is tested prior to working visa's or residency is granted (being an immigrant myself, I know this first hand!). Despite this language barrier, which is more annoying than anything else, our stay was comfortable. The unit could do with a freshen up - coat of paint, new bathroom floors, shower glass cleaned better etc. We chose this motel as it had a hot tub, but the tub annoyingly switches off every supposed 8 - 10 minutes. This seemed more like every 5 minutes and the re-set switch is so far away from the tub, you have to hop out in the COLD to switch it back on! So much for my relaxing time. The motel request to avoid using the hot tub after 10pm is realistic and understandable, and we were happy to comply. I'm sure we will return, possibly. Hope the re-set hot tub switches are moved by then!

My family and I had a 2 night stay and would definitely stay there again. We made last minute reservations over the phone, luckily for us they had an open 2 bedroom unit. The staff are friendly and helpful. The motel is peaceful, with a nice swimming pool outside which was a huge plus for the children. Yes, it isn't a 5 star hotel, but is well taken care of and clean. For me, clean, peaceful and friendly staff is of utmost importance and they have that and another positive is that it is centrally located. I had a wonderful time.

What a Great Motel ( a little dated ) but very clean , the price reflexes that , had everything we needed, the staff were very friendly & accommodating, we had storage for our E Bikes ( which was very important to us ) , the Motel was very close to everything & lots of biking trails , it had a heated swimming pool washing facilities etc , we certainly would return & would Highly Recommend

A comfortable and spacious apartment with a private spa bath at the convenient location. Positives: Lovely staff Clean, tidy and comfortable room Fully equipped kitchen Big fridge Private spa Free unlimited WiFi/internet Good shower Washing machine and dryer Comfortable bed Split system air conditioner Private free on-site parking Negatives: Whilst the TV was large, it was an old plasma model that could not display gradients of dark colours and the picture was distorted (dark blocks) Blackout curtains however light leakage which my husband was not a fan of since he likes complete darkness while sleeping

Expectations were pretty high for this place as it has ‘Resort’ in the name. The pictures made it look lovely online, that is where it ended. Unfortunately our expectations were not met. I already knew the hotel was not in town so the location did not bother me. But if you are not wanting to travel much stay closer to town, as this place is 15mins away from the main drag. The view outside is stunning, unfortunately with all the rain there was mud everywhere which made it hard to walk outside of the hotel for a nice picture. You would think being a resort this would be a priority to fix up as soon as possible, even put gravel down instead of grass. The rooms were nice and big and the heat pump was lovely. Cleanliness is a big problem. Taps were still marked with water stains and dust, I wiped it and it came off straight away. Bathroom wasn’t mopped and the floor was not vacuumed. Toilet had marks in it that I could clean away, toilet brush was old and dirty (you know what I mean :() The ‘Spa’ area wasn’t the best either. 2 lonely spa pools sit out the back, with a grotty looking cold pool. The main pool looked lovely, but it was cold so wasn’t being used by anyone. The bar here is great, has a great UK British pub style, however someone is not always there to serve, we had to cancel drinks as they took the girl 30mins… The bed was comfortable and the overall area was nice and peaceful, couldn’t hear other rooms or anything. The staff were very friendly and helpful too. However, for us there were too many downs and we will not be returning.

We had our dinner at the in-house restaurant (The Grill). It was fully booked and was really busy. There was only 1 lady looking after the bar and the restaurant. Despite being busy, she delivered an exceptional service to us and even to the other customers. We will definitely come back for the service, though the hotel needs some TLC.

We booked a two-bedroom suite, one room with one queen bed and the other with four single beds. The hotel has a spa pool and two separate rooms in the spa pool, the water is flowing, so don't worry about health issues. Although the hotel is located in the suburbs, there is a supermarket nearby, and it is not far from driving to the municipal garden. It feels great.