Extended Stay America Suites - Austin - Round Rock - South

From the very first phone call we made to set up our reservation from out of state before our arrival Tika made us feel very welcome! She always goes above and beyond to help with any needs we may have. She always has a smile on her face with a great attitude! This world needs more Tika’s in it. She’s delightful!

Denise, at the front desk was more than helpful! She was very respectful and caring. The world needs more people like her. She made sure I was accomodated and taken care of if i had an issue with anything. She asked how my day was going so far and that actually made my day. Great employee!

The desk help is so courteous and thoughtful. Especially Riah who came on board in late May and has been a blessing every time ai have asked her for help of any kind. She went out of her way to find me the best room available and has been bright and personable each time I see her.

We came to the Extended stay in Round Rock one night kinda late. We had plumbing issues at our house and we needed a place for the night while we waited for the plumber. We need showers and a good sleep. When we came to this hotel we were greeted by Ms. Cynthea at the front desk as soon as we came in. She was smiling and that made us feel a little better after the day we just had. She checked us in, told us about the to go breakfast . Muffins etc. We asked for an extra blanket and she got it for us. So nice. If we ever need a place to go for a bit we'll come here.

Me and my crew checked in here kinda late one evening. We were hot and tired but the lady at the frunt got us a good room. It was really quick and easy. So glad we come here first. We thought we wouldnt get a room because we didn't reserver it but she got us right in. The little lady was nice to us. We will stay here again.

Very unpleasant experience. We Pay for a six day stay and by our second night ..:late at night we’re already asleep they came and knocked on our door, very rudely and asked us to leave. This was unfair and unprofessional and by this time it is impossible to find somewhere to stay I have to get up at work at six in the morning and they’re asking me to leave this late. If I book a stay for a whole week, I have the right to stay the whole week and they’re not even trying to help me out or give me a reimbursement. There’s no reason for them to kick me out only because the person in the front desk did not book enough days in our stay. I clearly show him my recipe where it states that I pay for six days. Very unprofessional. not stay at this hotel because you might find yourself in the middle of the night trying to find another hotel to stay. Don’t waste of your time and money. They are not going to reimburse you back. We asked to speak to the manager and the manager didn’t even try to help us out when it was a mistake made by his staff.

I've stayed in some questionable spots - this one rates with the bottom of the barrel. Check in was complicated by computer issues. Once in the room I tried for a hot shower. Not possible. It was 7 PM, so maybe it was a supply issue. But no, no hot water at 5 AM next morning. Addressed issued with manager. She claimed water temperature set as required by county. Called corporate, complaint initiated. Grab and go breakfast was a "grab - NO" for all 5 days. "We're sorry, we're out" was only response. It took 2 days to convince the manager there was no hot water. She stated a work order request. But there was coffee, at least for the first 4 days. But they did run out of coffee on the last morning. No options, no substitute. Just nothing. And there has been no corporate response. There was hot water 2 out of 5 evenings. No grab and go breakfast on any of 5 mornings. And coffee on 4 of 5 mornings. So an 80% for coffee, a ZERO for breakfast, and a 40% for hot water. That's a 40% rating overall. And a ZERO response from corporate, with a claim that the response time is 48 hours. You can stay here. Or you can vote with your dollars and feet to a different option.

I had a good experience here and I was surprised. The little lady with black glasses at the front desk was new at this property but she answered all my questions.. Her name was Synthea. She greeted me so warmly when I came in. She was great. The water was always cold. I called down to the front desk and told her about the water and she said she would let the manager know about it. Decent stay other than the cold shower.

If you're looking for the least expensive four walls and a roof in the area, this Extended Stay is for you. Nice staff with a bed and a barebones room, if all you're looking for is a place to lay your head for the night. The strong stench of Lysol lingering throughout the hotel is proof that the room and amenities are cleaned, but the rooms are a bit old and could use a fresh coat of paint. There is a "grab-and-go" breakfast that offers coffee, packaged Nature Valley bars, and oatmeal. The sparse offerings leave room for you to explore the myriad dining options in the area. It meets expectations for what it is at the price point offered.