Hotels near Waterview plaza, Rowlett

The location was amazing. Situated perfectly on a cove of Lake Hubbard. The freeway, shops and eateries were all a short drive away. The room was spacious, and very nicely decorated. The staff was helpful and friendly. There were a few items that needed addressing, but were not deal breakers by any means. First, we all know how it is when you get up in the middle of the night to use the restroom. The objective is always to return back to sleep as quickly as possible. Not so easy with the motion detector bathroom light. Upon entry, the shower, sink and toilet light unwelcomingly greets you. The second like it is this, the room is appointed with a very nice power shade at the window; however, it does not a complete seal allowing the morning light to beacon you. Finally, because of the spaciousness of the room the TV is far from the sofa and the bed; hence, a larger display is needed.

I was highly disappointed/utterly dissatisfied I was with our recent stay at the SpringHill Suites Dallas Rockwall. First, I will let you know that all the employees were great, and helpful where they could be and most importantly, we felt like everything was clean. Room Layout and Design: The rooms look amazing and then you try and stay in it. You call it a suite, yet there is absolutely no separation between the living and sleeping areas. If you tilt the TV so you can see it on the couch – the speakers POINT towards the bed, so parents who want to put their child to bed and watch TV can’t. The child in bed can hear the TV better than the parents. The second issue- that amazes me that any hotel would skimp this much is the sound barrier between rooms. Several times while getting reddy in the morning to leave, I thought my Apple Alarm was going off – only to search our room to find that the alarm was coming from upstairs. What got me was not that it happened once and I could faintly hear it, but after being fooled once, a snooze button later, it happened again. That’s how clearly it could be heard between rooms. I shudder to think about the noise my daughter made while we were in that room, because it was probably not pleasant for other guests. The bathroom – wow. So lets say you get up in the middle of the night to go to the bathroom. There is no night light at all in the room, so you have to turn on the lights. BOOM WAKE UP BABY – its SO BRIGHT, and then the best part- because your designers wanted to add class to the room- BOTH BEDS are covered in light, because there is a glass door! Furniture – everything rattles clangs or bangs. The glass on the back of the desk rattles when in the “closed position” making noise constantly. The doors bang every time they are closed and even the cupboards slam shut, again makes kids sleeping in the room almost impossible. Chat Service – As I said above, all the direct interactions I had with employees was pleasant. I did however use the chat service to request more towels and a new coffee machine. Guess what didn’t happen until I arrived back at the hotel 6+ hours later, and had to walk down to front desk to re-request it. Lastly – the breakfast. During our stay the breakfast that was offered essentially could be narrowed down into two categories; Carbs, packed with sugar or eggs cooked in plastic. You present on your website a picture of a wonderful induvial cooked muffin egg that would have been appropriate, instead a nice pan of individually wrapped egg sliminess is presented to your guests, which is disgusting not to mention the unknown impacts of cooking directly in plastic.

Very nice people and when I ask for something they got to it right away.

The staff was super friendly but our reservation for a non-smoking room got switched without our prior knowledge or consent to a smoking room and the room was too smokey for our party to stay. The staff was nice but only book this hotel if you're a smoker regardless of the non-smoker booking options. It's a bait and switch.

Very clean and the Breakfast food was amazing will stay again also close to the lake has lake views

Came down from Katy TX since my little sister had a Wrestling Tournament. The stay at the hotel was great, check in and check out great customer service...Only stayed 1 night but wonderful and clean....also loved the Valentine's Day decor ❤