The Tunbridge Wells Hotel

We had half a gazpacho served in a mug between two people and a small meze plate to share between 4 of us. We actually had to drink half the gazpacho and then pass the cup to the person next to us. The main course was small, cooked well but very small I had three strips of red pepper, half a yellow courgette and a small piece of cod - it needed a little bit more. My husband was served a fantastic rib of beef but there was no chimichurra which meant the dish was bland. I opted for marsala peaches for dessert, it was tough and dry. We were there for hours because the service was so slow. I only had 2 drinks the whole evening, would have liked more but gave up asking. Would have liked a coffee but wasn't asked.

Windows painted shut so no ventilation prior to staff forcing open for me! Room very crampt, bedside lights didn’t work. Lots of road noise. Wouldn’t stay again.

Lovely lunch outside in the Pantiles on a warm summer afternoon. We ordered the Korean Burger and Fish Sandwich, absolutely delicious. Service a bit slow but it was a very busy Saturday. Hotel bar and lounge very elegant place to chill out, we will be back.

The staff were lovely!

An unexpected delay meant we needed a hotel in Tunbridge Wells at short notice. Husband booked this hotel after a quick scroll online to find a room. If only there had been time for more research! At £130 for a standard double room with no breakfast, and £10 for parking, it wasn’t a budget price. The approach from the suggested car park is worrying - the hotel looks very run down. The restaurant and bar downstairs looked OK but the minute we climbed the (many!) stairs to the room our hearts sank. The room was small and dingy with a view of the scaffolding on the next building. The sash window was ill fitting and allowed us to hear traffic noise and revellers all night long. The room was mostly clean though the table pedestal was thick with dust and the vacuum cleaner obviously does not reach right into the corners. For balance (I must sound very grumpy!) the bathroom was very clean indeed. Personally I don’t like shower curtains especially when they are stained at the bottom as in this case, but I appreciate they match the style of the room. A coffee machine in the room was a nice addition but should you want more than two cups of coffee per person you will be charged £2 for each extra capsule. We did not eat in the hotel so cannot comment on the food. Tellingly it was the only bar and restaurant on The Pantiles that was not packed on the evening we stayed. Would we return? Absolutely not.

I booked a single room mid-week for an overnight stay on business. I was given the single room at the top of the hotel, which is the width of a small single bed and the door entrance. No desk or dresser, only surface to put stuff was a amall bedside table, undervthe tv, which just about fitted the phone. The bathroom was little more than an alcove at the end of the bed (no door) with a loo and shower, no soap provided and I couldn't tunaround in the shower. The mug and spoon provided for tea was stained and grubby, and felt unhygienic, toe nails left on the floor. My only positive comment is that on asking for a full refund, they didn't quibble. Colleagues staying in other rooms said lumpy beds and hot rooms - no one got any sleep. I moved hotels and spent a delightful evening at the Spa Hotel up the road.

Comfortable stay.

Outstanding stay! We were a super short notice booking on Mother’s Day weekend. The staff were incredibly helpful, approachable and available. They couldn’t do enough to help, was such a lovely feeling as I was travelling for the first time with a baby and two preteen's and pretty nervous about it. The room was clean, beautifully decorated and perfect for a family of 5! Towels and soap, shampoo and bath gel were provided. Beds were made up neatly and were super comfy. There was a kettle, nespresso machine and tea and coffee provided. We even decided last minute to have breakfast on Mothering Sunday at the restaurant, the dining room was really well decorated, the table was beautiful and the staff again were absolutely amazing. The food was incredible, highly recommend the pancakes! Many many thanks to the lovely staff for making my Mother’s Day weekend so special!