Kingfisher Pacific Resort & Spa

My wife and I went to the Kingfisher Inn tonight expecting a relaxing evening at the Hydropath Spa. We had never been before and checked in at the front desk at 4:50pm. The attendant there (he said his name was Bony) just pointed in the direction of a waiting room and said someone will be with us soon. I told him that our session started at 5pm and I would like to put my belongings away while we waited. He said someone would be with us soon. I went to the locker area and waited until a young lady showed up (she never gave me her name). She tried unsuccessfully to get a locker to close properly, but after a short while just left. I had followed her instructions about punching a letter "c" and then entering a 4-digit code, but she appeared to get flustered and said I was doing it wrong, that I was "only entering 3 digits." She then shouted that it's not working and would get someone else. I left the area and waited back at the original waiting area, while it was still before our 5pm start time. At 5:03pm Bony came back into the waiting area and my wife confirmed the time with him. We didn't see a clock in the waiting area so were just guessing at the time. Bony told us again to wait and someone would be with us soon. Since nobody had explained what to do next, we saw some people in the pool outside of the change rooms so we went out there to see of they had started the Hydropath session there with these other people. After a few minutes of not knowing where to wait (and there not being any staff by the pool area to ask questions) we went back to the original waiting room. Then at 5:07pm a lady who said she was a manager, Jonelle, stated that someone had come to get us and we were not there. When I explained that we have been waiting patiently she said that our session had now been cancelled due to our "poor behaviour." I was shocked and asked what she was referring to. She then said I swung the pool area door open very quickly and I didn't appear to be calm. I let her know that I thought there was a spring on that door and didn't mean to open it too quickly (the door was fine - no scratches or damage) and I was calm. She then said that we could go ahead with our scheduled appointment and someone would be out a little later to get us and we could still have a one hour session. By this time another couple had arrived and said that they were waiting for a 5:15pm session. My wife and I sat quietly with them and thought that we would just be going for our session along with them. At 5:15pm Cassie came out to get the other couple. She appeared friendly and was even opening a door for them and explaining where they would be going next (a courtesy not shown to my wife and I). When I asked when my wife and myself would be starting our session she looked puzzled and just said she wasn't sure and that "Jonelle was discussing this with another manager." It was now 5:20pm and I was concerned about the poor communication and that Jonelle had gone in

The rooms and view was good but we were there during the heatwave and there was no AC in the room just a small portable fan and an open patio door. The SPA experience was unique and was time controlled in each of the hydro pools, could/ should have been longer in each section. The restaurant seemed understaffed and the food was alright but not worth the price, in fact I had a mussel green curry dish and I believe a third of the clams/ mussels did not open while being cooked. The next night we were in town for dinner and they had the exact same item on their menu word for word in the description and it was 1/3 third the price. Breakfast I had the eggs Benedict and the sauce had cooled off too much for my liking.

For an expensive resort, we were a little disappointed. The room was adequate but they cheaped out a bit with only one small bar of soap and none for the shower, really low water pressure, uncomfortable beds and no ice machine to be found! You had to go to the restaurant to get ice which was really inconvenient. The grounds were lovely though with the most beautiful gardens, seating areas with fire pits, tranquil music....and kids running around like they are at a campground. So if you are hoping for a quiet, stress free getaway, maybe even away from the kids, I say give this place a pass. We won't likely go back.

This resort exceeded our expectations. We had a very relaxing stay here and look forward to returning. Although we did not indulge in any spa treatments, the grounds were incredible & the pool & hot tub were both really nice. The smoke detector in an adjoining room went off at 3 a,m., but management made a very generous adjustment to our bill as compensation. We think the restaurant must have been understaffed, as the dinner service was very slow. Overall, if you're looking for a get-away in a highly relaxing environment, we recommend that you plan a stay at the Kingfisher.

We popped in for dinner and we were disappointed by the limited menu especially for vegetarians. It is odd for a spa retreat hotel to not have a health forward menu. The service was good. Food quality was average. Vegetables did not seem very fresh. Plating was average.

We booked a garden view room but we could see the ocean. Our room appears like it was an old hotel they renovated , it was ok . We went to celebrate our anniversary , we found a card in our room but it was happy anniversary to a different couple ! Our spa experience was good , the staff were very friendly the best was the staff and food as well as drinks at the bistro