Sophie R
March 10, 2024
negative point: arrival at 5 p.m. for 2 nights I was told that the room was not ready following a late departure then I was told that there was a leak in the bathroom and that they were trying to repair it before the check-in finally at 9:30 p.m. still no room and for good reason: I understand that they were overbooked and that there are no more rooms available! In the end, having no real information and going from lie to lie, without any possibility of seeing the manager, I asked to be accommodated in another lodge. Arrival at the new lodge at 10:30 p.m., 5 and a half hours of waiting on the sofas in the entrance hall without coherent information, or even a drink! A manager who is incapable of handling the situation The following night: return to the Kinga. positive point: the staff is very nice, the lodge is clean and comfortable
Original TextTranslation provided by Google