Hotel Andante Rust

Sorry I could not make stay at this hotel.

If I knew better, I would not have booked this hotel. The only reason we ended up booking this hotel was because all the Europapark-affiliated hotel were all fully booked. Pros: 1. The hotel is quite new so the rooms are still clean and maintained. 2. The check in was very quick. 3. A 5 minute drive from the parking of Europapark. 4. The room is clean. Cons: 1. Booked a family room and we were 4 in the family and they only gave 1 pillow for each person. When we asked the reception for more pillows, they said they had nothing to spare as they were fully booked. What kind of a 4 star hotel provide 1 pillow for each guest? 2. Noone ever answers the phone when you call the reception. 3. Our room never got cleaned. Yes never. We were away the entire day (9am to 1:30 pm and 3:30 pm to 8pm - except from 1:30 to 3:30 PM). 4. So, there are several parking spots around the hotel. During our booking, there was an option to pay for the parking, so we did thinking it woumd guarantee us a parking space by the hotel. However, to our surprise, the parking spot is actually never guaranteed and noone seems to control who parks by the hotel's pakring slot. So our question is: What was the daily parking fee for that was included in our booking? One evening when we came home from dinner, we did not have a single slot and we even saw a moto parked on a car's pakring slot. 5. For a small town like rust, the prices of this hotel is quite expensive. 6. We can hear the footsteps of the guests above us. 7. There is certainly something strange with the airconditioning control. You cannot turn it off and the light coming feom it is too bright and it is sometimes noisy (i think when thw themrostat kicks in( So I have a few more friends coming over to Europapark this year and they would like my opinion of the park itself and the hotel. Am I going to recommend Hotel Adante, maybe no.