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Verified reviews
Location2.9
Amenities2.9
Service2.9
Cleanliness2.9
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Negative reviews(1)
Guest User
Stayed in Apr 2022
Other
2.0/5
Posted on May 23, 2022
So exit 104 off I-95 used to have low gas prices and it is where I pick up Rte. 207 to U.S. 301 up the MD Eastern Shore. Plus it is a good time to stop after about 12 -14 hours of 20 -21 hour drive from St Petersburg, FL to Swansea, MA. So as I was driving I booked the Knights Inn in Ruther Glen. I almost pulled right out after pulling in and stepping inside the "aromatic doorway" awaiting the services of the Indian lady." I got first room #105. Room was nasty starting with NO PHONE! TV didn't work and it was nasty, stunk. Got moved to 2nd floor and popped into room. TV worked as did internet and there was a phone. Alas, it didn't work. The beds were "pre-sunken" so not comfortable but I was held in place. Bathroom fan was loud and nasty. Put it this way with gas prices way up and being on a fixed income I couldn't eat $80 for a nasty motel room. Never again... sent complaint to hotel chain management. Don't expect them to do anything but hey there loss as people read reviews, then stay elsewhere> Do yourself a favor and stay elsewhere.
Response from Property: Dear Gary, Our goal is to impress each and every guest that walks through our doors, and we are distressed that we failed with you. Please accept our heartfelt apology for the condition of your initial room, and know that we will use your feedback to make improvements. Guest satisfaction means everything to us, and we want nothing more than another chance to ensure yours the next time you're in town.