The Westin Sacramento Riverfront Hotel & Spa

We stayed in one of the junior suites overlooking the river and it was great to see the boats going along the river. The room was fabulous, we lived the fireplace and the big soaking tub. We also enjoyed the spa and that help poured make it a really relaxing weekend to celebrate a birthday.

Our first impression of The Westin Sacramento was excellent. The staff were attentive, the location beautiful, and the hotel itself quite nice. Unfortunately, our overall experience turned out to be very disappointing. We had booked a night at the hotel to unwind and prepare for a special event. We arrived around 4:00 p.m. but were informed that our room wasn’t ready and would take another 30 to 40 minutes. We were assured we would receive a call once it was available. While we understood that delays can happen, we patiently waited. By 5:00 p.m., with no update, I approached the front desk again and was told the room still wasn’t ready and to continue waiting for a call. To pass the time, we headed to the restaurant/bar. By 6:00 p.m., still without an update, I checked again and learned that our room had been ready, but no one had informed us. We were eventually assigned a beautiful suite, but the delay completely disrupted our plans. When we requested our luggage, the bellboy didn’t arrive until 6:25 p.m., leaving me no time to shower. I had to rush to iron my clothes and leave by 7:00 p.m., which added unnecessary stress to what was meant to be a relaxing stay. As longtime Bonvoy members, we’ve always appreciated the high standards and service that Marriott offers, which is why this experience was particularly disappointing. We expected a smooth and stress-free stay, and unfortunately, this situation fell short of those expectations. I reached out to the manager, Shanirra Mendoza, via email, but unfortunately, I never received a response.