Sacramento Hotels with Airport pickup service

Traumatizing experience do not stay Who likes to be woken up at 6:30 in the morning? How about being woken up by the sound of your door opening? We’ll that’s what happened to me on Oct 17. At 6:30am I am woken up by the sound of my hotel door opening. I sprint towards the door to slam it on the intruder and look through the peephole to watch the intruder scurry away with a cart of some sort. After calling the front desk, they said it was a “maintenance man.” What? Why? Also, why would the maintenance man run away down the hall? Though I was furious l, I was equally tired. Without a deadbolt, I resorted to pushing furniture against the door to feel safe. I felt like a kid practicing for what to do in a school shooting. Fast forward to 10:30am. At checkout, I explained that someone came in my room, unannounced at 6:30. All I was given was “the maintenance guy made a mistake and went in your room.” No empathy. No sorry. No anything. I will never stay at this place ever again. The experience was horrible. The staff lacked empathy and responsibility for their actions. Don’t stay here.

Very convenient, very close to the airport, not too noisy, and the whole is quite new, and found that the brand is generally good value for money, can live, and the price is reasonable, as long as the time set

I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.

Congratulations if you're checking TripAdvisor before booking this hotel. I am about to save you a lot of frustration if you intend to rely on the hotel for any kind of shuttle service or expect a quality experience from the Marriott brand. I stayed at this property one week ago on an overnight layover, booking the property for its location close the airport and marketed 24hr shuttle service. Upon my arrival and collecitng my bags I called the hotel to arrange for transportation and was told a ”taxi” was coming to pick me up called ”CityCab” within ”30 minutes.” As the hotel wasn't nearly that far away from the airport it was a little frustrating but alas I waited in the center median as instructed. Finally, after 25 minutes I received a call to my cell phone from a male with a limited ability to communicate that kept hanging up saying ”he was here” and that I needed to ”hurry up!” After three return phone calls I ascertained the cab was conducting its pickups on the opposite island to my airline (no door numbers were provided). The driver was incredibly rude over the ride and the mini van was not large enough for everyone's luggage so I held my 50lb suitcase on my lap. Upon arrival at the property I reserved my morning ride back to the airport at 7am (more on this in a moment) and completed check in. Check-in itself was efficient but as I complete my expense report I've seen they charged the wrong credit card. Perhaps the reason for this is a result of my request for them to let me borrow a wine bottle opener at check-in. Due to theft in the area they don't allow their wine bottle opener to leave the desk area. As a result, the desk agent was nice enough to offer to open my bottle for me. Unfortunately, the bottle opener wasn't the best and the agent went at the bottle with a particular ”death grip” that was not going to work. As a result, he shattered my wine all over his front desk area, cutting himself in the process and spilling wine on everything from paperwork to his computer etc. Hotel theft seems to be a constant concern for this property so if you're looking for an elevated experience I'd stay elsewhere. The TV and furniture is bolted down and there are fewer amenities in the room than Fairfield usually caries (little things like lotion, pen and stationary, etc). It's clear this is a very cost conscious owner that is not concerned with guest satisfaction one bit. The shuttle back to the airport did not arrive at 7am due to some miscommunication. Fortunately, it did arrive at 7:15am and I made it to the airport as my flight was boarding - not the best for Southwest as I got stuck in a middle seat but I did at least make my flight (I have CLEAR so those 15 minutes mean a lot to me as a business traveler). Again, I'd look elsewhere if you value safety, customer service, or need reliable transportation. The bed itself was quite comfortable and the room was clean despite the property being very dated (I am Titanium Elite so if th

Our room was ok. But staff and shuttle service on the way was horrible! I told the shuttle driver Bruce that I was paring the car and would be right back. Well after hauling 5 suitcases, a car seat and stroller we were shocked and upset to find he left! So we had to haul it all back and drive to the airport and almost missed our flight! I told the manager and he totally didn’t care! Awful experience!

Welcome to the Homewood Suites by Hilton Sacramento Airport/Natomas hotel which is Sacramento, California's newest extended stay hotel. Our hotel is conveniently located 3 miles from Sacramento International Airport, restaurants and positioned in the heart of Natomas's financial and business district.While staying with us at the Homewood Suites by Hilton Sacramento Airport/Natomas hotel, enjoy the vibrant and diverse city of Sacramento. Our Homewood Suites hotel is surrounded by many attractions:* Arco Arena- Home of the Sacramento Kings and Monarchs* Raley Field- Home of the Sacramento River Cats Baseball* Downtown Sacramento* State Capitol* Historical Old Town Sacramento along the beautiful American River* California State Railroad Museum* Discovery Museum's Gold Rush History Center* Sacramento's fabulously trendy "Midtown Neighborhood" that hosts a variety of cultural events all year long- attracting visitors from all over the world to experience the food, festivals and fun in the laid back.Our Homewood Suites by Hilton Sacramento Airport/Natomas hotel is an all-suites hotel which offers all the luxuries of home:* 32 inch flat screen HDTV's in both living room and bedroom areas* complimentary wireless internet access* fully equipped kitchens with full-size refrigerator, microwave, stove top and all utensilsStart your day at this Homewood Suites by Hilton Sacramento Airport/Natomas hotel with our Suite Start deluxe, hot breakfast and relax at our evening Welcome Home Manager's Reception (Monday through Thursdays) which allows our guests to unwind for the day and feel right at home in our cozy lodge ambiance. Our 24 hour business center, fitness center and laundry facility allows you to decide how to spend your time while on the road. Need some assistance? Our professional staff at the Homewood Suites North Natomas hotel is available 24 hours a day for your convenience, and anxiously awaiting your arrival.Make Yourself at Home!

I book this hotel often. I really like hotels with kitchens.

With a stay at WHOLE Family - Barrette - Hostel in Sacramento (Old North Sacramento), you'll be within a 5-minute drive of Arden Fair Mall and Sacramento Convention Center. This hostel is 3.5 mi (5.7 km) from Golden 1 Center and 3.2 mi (5.2 km) from California State Capitol.This hostel features complimentary parking nearby, designated smoking areas, and a playground.A shuttle from the airport to the hotel is complimentary (available 24 hours).Make yourself at home in one of the 5 guestrooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas, housekeeping is provided daily, and irons/ironing boards can be requested.

The hotel was clean & well designed. I really enjoyed the tv swivel system, it’s allows you to see tv from different locations within the room. The bathrooms are very clean. The body wash was empty, that’s my only complaint. Will be booking this hotel from now on when I’m in town again.

Remember America before and during the coude with horror waited the old hotel. Lucky. Hotel opened 2023 . Clean. Modern. Good beds. Decent showers. Breakfasts of course ... Weak. More typical American breakfasts. It is good that there are fruits of yoghurt and good coffee.