Hotels near Natomas Music Square, Sacramento

Staff was kind and helpful! Drinks were great and we had dessert! It was a good night with friends and we’re happy to have spent it here! Would definitely come here again either to eat or to have drinks! Met a ton of wonderful people in the bar and everyone had a great time!

I rarely write a bad review, but this experience needs to be addressed. I have been exclusively staying at the Hilton Garden Inn Natomas since they opened (2019?), whenever I travel through Sacramento. I have only had stellar experiences with the staff, and have given them glowing reviews. Great customer service-which has in turn made me recommended the hotel to others. Unfortunately, there must be a staffing shortage, because today I was met with the most stunningly awful customer service I have experienced in a very long time. It began at check-in.My husband and I combined our Hilton Honors accounts (at the suggestion of a person in Hilton Honors department) a couple of years ago. We decided to use his name on our account, since he travels more. He was not able to join us on this trip. I gave my information to Debbie when I arrived after driving for 7 hours, and she curtly said that if he was not with me, I could not check in to the same room I had booked. I suggested I could call him, and she abruptly said that I was not at the “Diamond Level” so that would not be an option. Huh? I let her know that he has not been with me when we have traveled here most times using our shared account, and nobody ever said it was an issue. She coldly said, “I see you used points and so they will be refunded if you book a new room.” I was still confused. She was so unsympathetic, and seemed to enjoy the “power trip” she was on. Again, I pleaded my case to her as she dug her heels into the “new policy,” while being an example to the young woman she was training (sheesh - why would you put this woman in a role to train terrible customer service?). She (indifferent) said I could book a different room at a HIGHER RATE, if I wanted. Yep. Are you kidding? Her incredible lack of empathy and overreach of power made me think I was at a different hotel. I asked if she was the manager and she said “no.” I asked if he or she was available and she said they would be back on Monday. To recap: My room went from $80+ (after using my points), to $225+, and the more I pleaded, the more she truly enjoyed my distress. Bizarre, to say the least. I don’t remember, in recent memory, such a bad customer service interaction.Here is how I would have handled things: I would have warmly welcomed the person, and after learning the person whose name was listed on the booking was not present, would have explained the new policy. Then I would have kindly said that because the person was a long-standing Hilton Honors member and FREQUENT guest, we will make an exception and call the person to verify the booking. I am pretty certain ANYONE would do that in the same situation. Hilton management, are you going to let your stellar reputation slip because of poor customer service like this? It’s a shame, because everyone here has always been wonderful, especially Housekeeping, as the rooms are kept very clean, and I appreciated the familiarity of the experience. Too bad.

We were in town from Oregon to meet with extended family. Originally we planned to stay downtown, but rates at the major hotels, with taxes and parking, were at $500 per night for a stay in grubby, dirty downtown Sac City. Here, about 5 miles away, we found excellent lodging. The facility is new, crisp, and designed thoughtfully. Staff were unfailingly friendly. Breakfast, made to-order and included in the rate, was outstanding - we had avocado toast topped with a well-prepared egg, onion and cheese; the preparer did her thing with a smile. Noise was not a factor. We appreciated that the room had blackout shades - now, only, if they could cure the troublesome light from the microwave. Room size was impressively generous. Public areas were also generous - it would be possible to meet friends and hang out in these areas. Access to the hotel off the freeway is a bit circuitous but easily managed with your GPS. We would highly recommend this hotel.

The hotel was clean & well designed. I really enjoyed the tv swivel system, it’s allows you to see tv from different locations within the room. The bathrooms are very clean. The body wash was empty, that’s my only complaint. Will be booking this hotel from now on when I’m in town again.

The hotel is very new, it will be opened for half a year, the facilities environment is absolutely not said, but the room still has formaldehyde smell, if you stay in a few months, it should be better, there is an airport shuttle bus

Very convenient, very close to the airport, not too noisy, and the whole is quite new, and found that the brand is generally good value for money, can live, and the price is reasonable, as long as the time set

Pretty nice place especially if you are staying more than one day. It has a full kitchen and all. It is a little different than the normal places I stay. This was more like an apartment complex than a hotel. It does have a bar and restaurant in the lobby of the complex. The food was ok, normal hotel food that the bartender throws in the microwave. I am not sure if the area this is in is the best. Driving around it had some rough areas. The property does have nighttime security. Good place, I would stay again.

This is the worst Marriott hotel I have ever stayed in. It is in a good location, not far from the airport and the California Capitol, but the service is extremely poor and the attitude is stubborn. No breakfast will be provided during the epidemic. I will not inform you about other Marriott hotels I have stayed in. There is no breakfast dine-in, but breakfast package is provided.

The desk person at night when we checked in was amazing. Whole Place is clean. They are applying necessary precautions related to COVID-19. Keep up the good work.