TheBigCheese75
June 12, 2024
Attended for an afternoon tea for our wedding anniversary. The restaurant area was empty (bar us) from arrival time until we left. Absolutely no atmosphere. The room overlooked the car parking area, was tired in decor with some horrible paintings on the wall and was as basic as could be - no flowers or table decorations or anything that would add anything “nice” to the area - it looked basically like a conference centre. The only entertainment was the overhearing of phone conversations at the check in desk where someone had become trapped in their room. Due to the empty venue, service was awkward - you could see the serving staff coming from 20 ft away and you didn’t know whether to stop eating or to carry on and pretend you hadn’t noticed them yet and neither did they. The worst area was the toilets - the entrance door painted a sage colour was filthy with fingerprints. Mould behind taps, black soot like substance around the hinges, stained ceilings, cobwebs at the back of the toilets. Grubby and desperately in need of an overhaul and jolly good clean. The afternoon tea - the sandwiches were nice - one had dried out bread but still 8/10 as flavours were nice. Scones 5/10 - homemade yes, but crunchy from reheating in air fryer, cakes - all long life and pretty tired looking - muffin, flapjack (wet on underside?), red velvet - rock hard and stale - couldn’t cut it so inedible, a fruit/caramel tarte that was bitter? Not nice I’m afraid 1/10. In short, decor tired and depressing, location in terms of within hotel was poor - no view of garden just cars, food - poor, atmosphere non existent. Don’t waste your time here! We did complain to the venue but received a generic response stating how we had not raised any issues when asked on the day - we weren’t asked or we would have. They did not address any concerns at all and got our names wrong!