Hotels near Fleetville Vintage Emporium, Saint Albans

My recent experience with Sopwell House was shockingly poor. Despite being a loyal, long-term customer, I was treated with zero empathy regarding a wedding gift voucher for a night’s stay, which included a meal, massages, and access to the spa—significant money was spent on this package. After being assured last year that we could extend the voucher due to personal circumstances, I was suddenly told it couldn’t be honored because it had expired by over a year. What makes it worse is that there was absolutely no offer of a compromise—no discount, no gesture of goodwill, nothing. This substantial package was dismissed without any care, and the response I received was not only rigid but borderline rude, as if customer loyalty meant nothing. Sopwell House clearly has no policies in place for genuine customer care, and their handling of the situation proves they prioritize rigid rules over treating people with respect. If you’re considering visiting, think twice. The way they treat long-standing customers is unacceptable, and I wouldn’t recommend anyone waste their time or money here. There are far better places that actually value their guests.

We have just come back from a 2 night stay. We chose this hotel as its a 30 minute drive from Wembley and wasn't expensive like the other hotels. We arrived 2 hours early for check in however the gentleman at reception checked us in no problem and gave us access to our room. Our room was a good size with a double bed and additional pull out sofa bed. The room was very clean and tidy and had everything we needed for our stay such as an iron, kettle, hairdryer and towels. There was even a little sign in the bathroom letting us know if we had forgotten anything just let them know. Breakfast both days was lovely with plenty of choice. It did get busy towards the end but we were advised of this on check in. We didn't get back from Wembley till 3am this morning but after a quick email to reception at half 7, they sorted out late check out so we could have a bit more sleep before our 4.5 hour journey home. The staff here work so hard and it seemed to be the same 2 faces our entire 3 day stay. I honestly don't know how they do it and keep smiling. Nothing was too much trouble for them. We will definitely return.

Sat 2 - Sun 3 Aug 24 Went with a coach trip for Blechley Park Was not looking forward to our stay, however, previous reviews we read were proved to be BS in most cases Room was clean and bright with a decent size TV. Bit of a treck from reception but it is a big place. Comfortable beds with spare quilts and blankets if you're cold. Bathroom a little small but with a large shower. Best quality bronco (toilet) paper ever experienced in a hotel. Bit of a stain on the carpet but you can't put new carpet down every time something is spilt on it and you only walk on it anyway. Buffet breakfast was OK, decent bacon but don't go for fried eggs. Good continental and fresh fruit too. Buffet style dinner was good, three dinner choices with choice of starter and dessert. Bar looked OK but we didn't use it. Bar meals are available. Pleasant grounds for an after dinner stroll in good weather. We heard no noise in the night, it was very peaceful. In all, a pleasant stay. If we are to return to the area we will use this hotel again.

I have been coming here for years and find this hotel one of the best in Hertfordshire. The grounds are stunning and the restaurants and lounge spaces are a pleasure to sit in. Staff are amazing and will always go above and beyond to help you Thank you

Lovely hotel but barman tried to charge for 2 free glasses of wine and reception tried to charge for 4 breakfasts when we had only ordered 2. Other than that everything was good.

I recently stayed at the Holiday Inn Luton Airport and had a generally positive experience. The hotel’s location is incredibly convenient, especially for early morning flights, as it is just a short walk or shuttle ride from the terminal. The rooms were clean, modern, and well-maintained, with a particularly comfortable bed that ensured a good night’s sleep before an early flight. Additionally, the staff were welcoming and efficient, making check-in and check-out smooth and assisting with any queries. The on-site restaurant offers a decent variety of meals, and the breakfast buffet was plentiful with a good range of options. Room service was prompt, and the food quality was satisfactory. The hotel also provides good amenities, including a fitness centre, free Wi-Fi, and business services, with ample parking for those driving in. However, being close to the airport does bring some inevitable noise from the planes. While the windows are soundproofed, light sleepers might still notice it. While the convenience is a huge plus, the rates can be on the higher side compared to other nearby accommodations, so it's worth booking in advance to secure a better deal. The immediate area around the hotel is quite utilitarian, with few attractions or dining options outside the hotel itself. Nevertheless, the Holiday Inn Luton Airport is a solid choice for those prioritising convenience and comfort before or after a flight. The staff’s hospitality and the hotel’s amenities make it a pleasant stay despite some minor drawbacks.

Close proximity to the airport got the room for 1 night very good price other hotels next to that where more expensive room was nice and cozy friendly stuff very quiet room included was breakfast full English so was satisfying