Hotels near St Albans Market, Saint Albans

Appalled at the cleanliness in room 133 - carpets heavily stained, covered in dust, hair & fluff. Stains up the walls too. Fixings broken with holes in the headboard. Room smelled so strongly of smoke & damp it was overpowering. Bathroom walls stained & bath/shower area had black mould. Filthy chair - you wouldn't even sit on it in a pub. The bedside light switch was also faulty - I couldnt turn it off without having to move its position and press with everything i had. It had broken bits of plastic in the fitting. I reported the problems several times - but no manager gave me their name during my stay and I spoke to three. They said the hotel was fully booked and that they didn't handle complaints & I'd have to google it. Nobody apologised & they werent friendly. None of the issues were resolved during my 3 night stay. All my belongings smelled of smoke when I got home. It was the beginning of the half term holidays so I didn't have any choice but to sleep there. I stayed in room 133 which is opposite a nightclub that stays open until 3:30am on Fridays/Saturdays. Despite the 'soundproofing' I got barely any sleep those 2 nights. This wasn't just a bit of ”city centre noise” - it was full-on continuous, bass-thumping and people screaming and shouting outside the bedroom window below. I understand that's not part of the 'goodnight guarantee' but they really shouldn't use that room on a weekend. Complained via the website within 7 days after stay & still no response or acknowledgement of complaint. I've stayed in so many premier inns over the last decade or so: Wirral, Blackpool, Leeds Whitehall, Glasgow, Scarborough, Newcastle, Stirling - just to name a few - so I know what to expect. St. Albans was truly the worst.

We have just come back from a 2 night stay. We chose this hotel as its a 30 minute drive from Wembley and wasn't expensive like the other hotels. We arrived 2 hours early for check in however the gentleman at reception checked us in no problem and gave us access to our room. Our room was a good size with a double bed and additional pull out sofa bed. The room was very clean and tidy and had everything we needed for our stay such as an iron, kettle, hairdryer and towels. There was even a little sign in the bathroom letting us know if we had forgotten anything just let them know. Breakfast both days was lovely with plenty of choice. It did get busy towards the end but we were advised of this on check in. We didn't get back from Wembley till 3am this morning but after a quick email to reception at half 7, they sorted out late check out so we could have a bit more sleep before our 4.5 hour journey home. The staff here work so hard and it seemed to be the same 2 faces our entire 3 day stay. I honestly don't know how they do it and keep smiling. Nothing was too much trouble for them. We will definitely return.

Great hotel. Good location for where we wanted to visit. Left my watch in the room and was able to retrieve it from the cleaning staff a couple of days later. Would recommend to all

Close proximity to the airport got the room for 1 night very good price other hotels next to that where more expensive room was nice and cozy friendly stuff very quiet room included was breakfast full English so was satisfying

Conveniently located outside terminal 5 and connected with the Heathrow Pods. Bed is super comfy in an otherwise basic room facing the car park. Staff was indifferent - guess they wouldn’t invest so much in us transient guest. A decent hotel overall for the price paid.

This guest house provides many unique features which others do not You are assuredly of privacy and discretion The staffs are happy to provided anything to make our stay pleasant Also the price is reasonable