Hotels near Garden Center at The Home Depot, St. Augustine

The charming city of St. Augustine was made more charming by my stay here. You’re in walking distance of so many shops, eats, and entertainment. The hotel is as good as it gets for what you pay for.

If I could give this hotel 0 stars I would. The recent reviews about the “ updated “ hotel and staff are all true. I did an advanced purchase ( big mistake ) I did digital check again which I always do at any Hilton I stay at and I am always asked for ID at check in just to veirfy and I’m on my way. I DO understand a pre auth charge for parking , any hotel charges etc is put on your card at check in. However, the front desk associate named Sussane put a $150 charge plus a $602 pre auth charge on my card . The $602 was for the advanced purchased I already paid before my stay that did NOT need to be on my card on top of $150. So $750 total pre auth for a $600 pre paid stay? She blamed it on me and said I used digital check in. I ended up checking into room 413 which was disgusting. The tile was cracked . The blinds were broken. There was hair on the floor in the bathroom from the previous stay. I was in the car with my kids for 6 hours and they had the eat so I left the hotel and we decided we didn’t wanna stay there . They settled for a refund for 2 nights ( which I am still waiting for ). I’m told by Michael , the manager 5-7 business days. I’m told by Susanne at the front desk 7-10 business days. When you contact Hilton customer care they contact the hotel for you. I was the told refund was processed on Monday 3/25 then I’m told it’s processed on 3/27 the day I am calling to follow up. They did not want to refund for me for the full stay because I was at the hotel for “ longer then 20 minutes” and Sussane stated they were “ taking pictures of my car” to time how long I was at the hotel. This then goes back to my statement as I did not feel safe here . No where on Hilton does it state that I have a 20 minutes limit . If someone actually cared to look into this further I actually contacted Hilton directly a few days before my stay to try and cancel and get a refund as I was directed too as I read reviews online about this hotel. Upon check out ( and I never slept here ) when the manager Michael was looking at the charges he did say I see what you’re talking about and he reversed the $602 back to me as IT WAS NOT supposed to be there and explained the $150 was only to be on there. Again all okay. ( I have screen shots to prove all this as well) but to be blamed by Sussane the front desk Employee for $602 pre auth charge for using digital check in that Hilton offers is absured, and unprofesional. At times when I called Sussane was very rude . She actually yelled at me about the pre auth charges when she told me I did my self . It’s like she yelled to get a reaction out of me ( which she did) just so she can hang up. Please, look else where for a hotel stay in the historic district. This hotel looks nothing like the pictures and is if need of a serious upgrade. This hotel would probably succeed if they actually took care of it better and address their front desk staff.

Great place to stay. Staff is very accommodating. If the construction were finished it would be better.

First I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

Service was ok. Requested a wine opener from the front desk. Was told to get one from the bistro. Went to the bistro was told I had to go back to my room on the 4th floor and bring the bottle of wine down so they would open it. Could not give me a wine opener to use during my stay. Big market for stolen wine openers I guess. Other than that shower head covered in mold. No other issues. Definitely a three star hotel with no aspiration of moving to the next level.

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

We wanted to spend a few days in the St Augustine area. This was perfect. It had its own beach. Super friendly staff. Nice breakfast in the morning. Chairs and umbrellas you could rent for the beach. Very convenient. I would stay here again. Thank you!