Lake View Villa - Rosecraddoc Manor

Carpenters cottage Beautiful grounds poor WiFi u can pay for it mine ok but partner connections not good. £15 . We were told to leave £20 for electricity we didn't have to pay for storage heating. We were in Carpenters cottage. Small but dark felt like a cave! Oven not working. Manor managers kindly gave us something to make our bit of garden secure as we have dogs. Storage heater good at warming up the place otherwise freezing as thick walls and little sunlight. 1 heater not working in lounge a plug in one was left didn't use it as too costly . Was warm enough anyway. We booked the property 1 week before as cheaper it was £750 down to £450. If we were paying full price wld not be amused as some bits needed attention. Microwave needs replacing as rusty inside ewwwwww.

7th visit and we love it. Liam cottage is beautiful and the grounds are so peaceful. We both said any stress just goes when you hear the sound of the watetfall and the birds. Booked again for next year. Julie and Steve are lovely and we can't thank them enough for helping with a little car problem we had! Great customer service x

Alex called us on Friday 1st of March the day of our arrival to inform me that the Appartement would not be ready as the previous Guests (3 Lads ) who had stayed for 2 weeks had left the place in a mess, Alex offered me a 3 Bedroom River View Villa instead at no extra cost, the Villa was a lovely property. We had a visit on Sunday from Julie (Manageress) to apologise and said that we could see the Appartment which was still not ready and on entering I could see the Appartment was still was in a mess even after 2 days of cleaning and that they had a lot to do. The television was not working on Monday so I called Alex and she informed me Steve (Julies Husband) would come over,within an hour he was with us bt could not get it working and he would give us a smart TV this was done within 30 minutes, the staff were excellent they couldn't have done enough for us and are a credit to the company Top Marks to them. the following comments are not a complaint but Observations 1. the downstairs Bedroom had a metal bed and when you turned it made a squeeky noise which woke me up and the mattress was a bit thin. 2. the wet room was really big but when you turned the shower on the water went all over the tiled floor which made it slippery an accident waiting to happen especially for elderly and infirm, I would suggest a shower curtain, some hand rails, maybe a shower mat and there was no mirror for shaving. I repeat this is not a complaint but just "Observations" this did not stop having a great stay at such a lovely and peaceful place with fantastic staff we didn't see anyone before we left on Wednesday 6th March to say thank you so I would like to say a Massive Thank you to you all for making our stay Fantastic.

Beautiful location.. so homely and cozy.. we came for my son and partner’s birthday for a relaxing holiday. Easy to get to places. Such beautiful homes.. thank you.

On arrival the accommodation looked clean and upstairs looked like it had been updated, new furniture, curtains, also recently painted etc.We paid a little more and picked Riverview 2, because it had the facility of a private sauna and a jacuzzi ,out on the balcony was a lovely stream running by. View was lovely even though little disappointed thought there was more 'land' to see. Lake was lovely but too coved in lilies and **** to really fish .All seemed fine until we went to use the jacuzzi it did Not work, so thought we would try sauna...switched it on and seconds later it tripped the fuse and all lights upstairs went out.Rang managers Steve and Julie explained what happened and response was " we are having problems with the sauna and as for the jacuzzi will get someone out but it be at least a week"....that's it, No help, No coming to see, No apology Nothing...we had to go to fuse box turn things back on ourselves! Disappointed was an understatement, it tainted our holiday as that's why we picked this accommodation and to find out they knew there were problems and didn't tell us even though we meet Julie on arrival..had a few other niggles but felt mangers were very unhelpful so didn't bother! The management team represent Rosecraddoc Manor but because of them would NOT return here. Should have left feeling relaxed and rested but left basically feeling ripped off! Just to note you are left a letter asking to leave £30 in cash in a envelope on the table for electricity as its not included in booking fee! Seems very odd! We paid by card directly to the owner Alex. If its a flat fee why is it not included in total amount, just dosnt seem right!!

We had the pleasure of staying at the Riverbank home which was amazing. Everything was spotless & clean throughout and the rooms were huge, and what we thought was a cupboard turned out to be a sauna. The manor grounds are stunning and gives that totally relaxing feel as soon as you drive in. 5 stars from us and cannot wait to come back next year.