Premier Inn Jersey St Helier (Charing Cross)

Perfect

Stayed here for two nights for a surprise birthday for my son who live in jersey.. very disappointed room 208 fort noticed black mould around the bath told reception nothing they could do ? Then woke up during the night and sat on the Engel of the bed window side only for a sharp pain and stabbing in the back of top of my leg a metal spring sticking out went down to reception and seen two males on reception that was around 2 am then went down again at 6am told them I couldn’t sleep in that bed showed them photos and video I did my wife went down for breakfast at 9:30 meeting up with my son and his children staying in another room and seen the young girl on reception told them I couldn’t girl what had happened with the spring and my leg. The receptionist came up to my room and asked could she see the spring to where we pulled the covers back and a big spring sticking out which had obviously been like that for awhile because everything was frayed around the spring she said she would move us, which didn’t happen my wife then went around doing a bit of shopping and came back only to be told nothing had been sorted out yet.at 1:345 pm went down again waiting to move rooms because we had to start getting ready for the party at 4 o’clock still nothing no room move the same girl on reception seemed like she wasn’t bothered I’ve now got scratches all down my left leg due to this spring sticking out of this mattress

The best staff I've ever dealt with in any hotel!!!! Richard is phenomenal!! And his team, specifically Maisy Viella and Cameron, made my stay perfection. I could not have asked for anything more, and they could not have been happier to help. Well done guys!!!! GIVE THEM A GOOD CHRISTMAS BONUS!!!

Good location if you want a quick stay, Wi-Fi was very slow , Lack of storage in the room , ok for 1 night but more would be a challenge . If you would like a view ask this at the time of booking. Lack of attention to detail , showing some signs of ware and tare now the building is a few years old. Breakfast ok good choice but lacking plain fresh orange juice. Have raised this point at the time of visit. Half TV. channels not working at the time.

Staff where brilliant, check in was fast and very easy, room was very spacious and bed was brilliant and room was very clean, toilet was massive with a bath and shower very happy with the room overall.. really enjoyed my stay and I'll 100% be booking again