AC Hotel Minneapolis West End

Their Internet is absolutely horrible. Worst I’ve ever experienced. I spent 15 minutes with the manager and a first day employee while they learned how to check me in. No problem, I had time and would be patient. When I came back to the manager, saying that I could not, get Internet she assured me multiple times that there’s no problem, it has to be me. I’ve owned an IT support company for 30 years, have a notebook that has never had a problem with Wi-Fi at any location Different and know what I’m talking about when Internet is not working. I needed to get work done, couldn’t use the hotspot my Verizon iPhone because the cell signals are Barely at a one bar signal. I’ve been to the hotel multiple times and don’t plan on going back. I can’t consider it a place where I can reliably be productive on a work trip.

Always clean & comfortable with a stylish contemporary decor. The rooftop bar is fantastic with a view of the downtown skyline. Heaters make it comfortable into the cooler evening hours.

The room was very nice, decent beds. The food offerings were underwhelming. There’s a small menu at Reveal and the breakfast was overly fussy and overpriced.

The General Manager Holly Rath runs a great facility and a great group of employees! Love staying here when I'm in Minneapolis

All around nice property. Very clean. Nice & updated. Nice staff. Good bar. Good location.

Clean and quiet.

We tried the AC Mpls West End visiting family in the area. We really appreciated the convenient location, clean and minimal room, and a place to charge our electric car. Things underwhelmed or disappointed included: no housekeeping for three nights. We were not told this, and when i checked in online i asked for it. And then we found they only do it every other day, but only if you spend four nights. Aggravating. Front desk isn’t mentioning it. These hidden fees and cost increases irritate me.Second, there was never anyone standing at the front desk whenever i came by for help. Once i stood there for about a minute someone came out from the back office. Third, the premium wifi didn’t work our entire stay. i was told it was being fixed. Fourth, their rooftop bar was great, I think. Every time we went up there it was packed with locals. And they didn’t actually have a bar in the main lobby as advertised. They said it would be “opening soon” in the future. Do I believe them? Finally, at around 9PM there was a hotel employee standing in the lobby speaking very angrily into his mobile phone on what appeared to be a personal call. He used extremely foul and offensive language. Since there was no one working the front desk there was no one to stop him. People in the lobby were visibly uncomfortable with his behavior. He eventually left. all in all a solid stay that met the need. But we didn’t leave fans. We’ll keep looking the next time we’re in town visiting family.

Amazing experience with the property, staff, drinks, food.....all above par!

Stay here on a business trip. Decent hotel but there was dirty brown water in the shower. Complained at the front desk was told rudely that some pipes had burst and I should deal with the issue. No apologies, no compassion rather rude 'go do what you want behavior'. Never coming back.