Ponce de Leon Hotel

It was perfect little spot fora 1 night trip.

Terrible, elevators and hallways smell so bad, furniture and decoration is very outdated. Terrible experience. I couldn’t even stay the night, I checked out after 1 hour. Definitely over price.

MOLD; NON-RESPONSIVE MGMT: We booked the Ponce de Leon hotel recently (June 8th 2024). We were attending a concert at Jannus Live and the hotel is very conveniently located for this venue. We checked in and immediately noticed a strong smell of MOLD in our room. We let the staff at front desk know but the hotel was completely sold out so they were not able to switch rooms for us. We hurried to the concert (as we were late). After the concert, we returned to the hotel and tried to stay but it was impossible for us to sleep there as I suffer badly with asthma and the mold would have made me sick. We decided to check out and drive home. We went to the front desk, re-explained the situation with the room and requested a refund for the night. The staff completely understood our situation and said that they would let the manager know, as they had no authority to give us a refund. Since then, I have tried to contact the manager at the hotel. I have left several messages and have never had my calls returned. Expedia’s customer service was also unsuccessful in reaching anyone at the hotel. We were never refunded. We understand that this is an older hotel and that they were sold out but we feel that they should have at least returned our calls and refunded us for the night based on their inability to provide a safe and acceptable room. I don’t usually write bad reviews but this experience warranted my sharing the experience to warn others who are considering booking this hotel. Ty

No hot water, luke warm at best. Warm water only after allowing shower/faucet to run for at least 3 minutes. Sheets did not fit bed, the fitted sheet was not as deep as the mattress. AC units are located in windows as this is an older building. Not very well sealed, could see day light around unit, maybe some caulk or weather stripping could fix. Room had a musty smell. GREAT Location! Nice local bar next door. They did allow check in at 2 as our rooms were ready

I absolutely loved it, but, its definitely not for those who want the fancy bells and whistles. If you appreciate history,and architecture, this beautiful boutique hotel is for you!

The toilets don't flush right amd backing up must be a common occurrence because the bathroom has a plunger in it (first time I ever saw that in a hotel). There is an old moldy smell in my room and throughout the hotel. It's THE HARDEST bed I have ever slept on ( my back was killing me after the second night) There are no amenities, and don't expect much help from the staff..... I had to wait about 30minutes at the front desk for help once and if u can't speak Spanish you won't get very far with help anyways so don't even try. Elevator lights were broke so you had to wait for the door to open to check the number in the hall to figure out what floor you were on. Room looked clean except for the fridge had other people's things in it..... I couldn't bring myself to trust it was scrubbed good at all. And if u an artist and into design, be prepared for odd colors that don't match well.... it's an awkward display of completely random colors all over the place.....the bath tiles didn't even match at all....just odd. If u like very old historical things this could be for u but I prefer up to date, functional and modern things so this is an experience I will never return to. And if you like the quiet, it's not available here..... you will hear car horns, loud music amd loud people ALL NIGHT LONG.

nice small Euro-style hotel close to pier and restaurants

great location

The two-night stay was good, with no problems very relaxing.