The Palace Hotel, Sunny Day

We visited this hotel as a family at the end of July 2024. We hesitated for a long time whether to choose it, because for the same money we could have gone for a week in Dubai! Yes, for the same money we could go to Dubai! Was it really worth it? The hotel has an excellent location - on the first line right on the beach. Exceptional cleanliness in the hotel and on the beach! The staff is at an extremely high level - well trained, very kind and responsive! Truly exceptional staff! The rooms are comfortable and clean. It was surprising that with a paid all-inclusive at such a high price, the mini-bar in the room is paid, when almost everywhere in Turkey it is free. But there are other rules in this Bulgarian hotel. The spa is new and at a very high level! The only drawback is that small children are allowed there, which is NOT ALLOWED in elite hotels around the world! This surprised us very unpleasantly, especially since there were children in diapers in the jacuzzi! UNACCEPTABLE!!! In elite hotels, persons under 16 should not be allowed in the spa! The food was varied, but far from the variety in 5 star hotels in Turkey at the same price! Seafood is hardly served, except on Friday night when there was also sushi. Last year we were in a great hotel in Antalya - sushi, mussels, squid and shrimp were served twice every day! At the Palace, there was fish at every meal to make up for this lack to some extent. The hotel is perfect for a family vacation - all your whims will be satisfied! In the lobby there is a place for games - chess, cards and backgammon. All inclusive is at a high level! The hotel is lovely but still - wouldn't you want to go to Dubai for that money?

On the plus side: • Very nice beach. • The food at the buffet-style meals was plentiful and varied. • Nice rooms with beautiful views. • Good water pressure in the showers. On the minus side: • On arrival , we were greeted by a cockroach in the bathroom. • With some exceptions, the staff was unfriendly and rude. • Very poor internet service. • In most hotels the hot water comes right away. Here, we had to wait five minutes for the water to get hot, and it wasn’t very hot even then. • Except for specified mealtimes, there is no food in the hotel. • There were buckets on the floor in the main lobby, catching water dripping from the ceiling. • The food at the buffet-style meals was mediocre. • Paint is peeling from the ceiling of the dining room. The vibe is a hotel that was once grand but has been neglected. Maybe the owners are trying to squeeze as much cash as possible from the property for the time being, planning a major renovation in the future. We wouldn’t stay here again.

It is my fith or sixth time in this dream like hotel-resort. I met many guests who are here for the 15 or 20th time so it speaks for itself/ For me after visiting 120 countries all over the World this is an optimal place for a yearly holiday and I take them normally off season. The hotel looksssss like a 5 star hotel cleane and nicely taken car. it is 5/5 in what relates for value for money- the food is great always fresh and good choice. Last time it ws even Gourmet quality and this time it is great. The Spa, the amazing staff, the locationnnnnnnnn so unique combining both the air, forest and mineral thermal water are a dream. I will certainly return duvijdene thanks vielen dank

Great property - excellent spa facilities with unique natural spring outdoor pool. Food and beverage offering was very good - the friendly staff in all areas were exceptional. Our room was well equipped and cleaned/maintained to a high standard