Crowne Plaza Resort Salalah

Very nice hotel beautiful location

The rooms are a bit small for this class of hotel and so is the bathroom! The service and staff are top. The location is perfect and the beach too. Restaurant Ocean Blue has excellent cuisine and is very well positioned next to the beach!

Salalah hardly has new resorts, so it was difficult to choose. Guests are mostly 55+ from German, Polish and Czech nationality. Best pick is probably the neighbouring Anantara Al Baleed, but price is double. Although when you pay € 222 per night for a simple very dated old room including breakfast it should be compensated with excellent and personal service. Compared to what you get for this in Abu Dhabi it is a pity. They claim to be a 5 star property, but this is the worst 5* hotel we ever stayed in. Pros + Complimentary airport Shuttle with friendly driver. + Early arrival but room was ready in half an hour without any charge. + Beachfront Location. + Ocean Beach House with restaurants and a roof terrace with amazing sun set view; this is probably their best asset. Cons - Old building, lobby, furniture, rooms, beds & mattresses, dated bathrooms with lots of wear and tear (showering in a bath with shower curtain is not from this century) and ugliest ‘pool deck’ ever. - We were supposed to be informed when the room was ready, but the front desk forgot us. - No assistance with bringing suitcases to the room. - Staff in general (except serving staff in OBH) is not very friendly, welcoming and trained. There is lack of management; the GM was never on the floor to see what’s going on. Even the FO manager looks like he doesn’t like his job and the property. - Bathroom light was out of order (all 3!) and when we ask to repair this, again someone looked very agitated we even asked. - [ ] Understaffed; Long cues in front of the beach bar as there was only 1 bar tender. - [ ] Beach towels very difficult to find. I had to ask to 3 different staff members and they only pointed me into the direction pfff. - [ ] No staff and service at the beach. - [ ] Dust in rooms, bathroom bin not emptied. - [ ] Choice for breakfast is very limited, no fresh juices, lots of things on the buffet are not being refilled after 09.45. Breakfast ends at 10.30. - [ ] The beach and ocean itself is nice, but there should be daily cleaning from the cigarette butts, plastic lids and tiny branches. - [ ] Most beach guests claim 2 sun loungers per person. - [ ] F&B is very very expensive.

Very nice people and good experience

Of all the IHG Hotel chains, I was really looking forward to our 4d3n stay at Crowne Plaza Salalah Resort, and without a doubt, it didn't disappoint! First, the self-parking was conveniently located near the lobby. Second, we were given a newly renovated room on the 1st floor with a small private patio. The room was spacious, and the bathroom was spotless. The only downside for us was that the AC temperature wouldn’t go lower than 22°C. We were told this was some kind of rule in Salalah. Also, our TV welcome screen had a random guy's name on it, which made us laugh. Third, Ocean Blue Beach House. Having a meal with the most beautiful view was amazing! The dinner buffet was just okay, but the breakfast buffet was great! Fourth, The Villa Spa. The spa was clean and cozy. We had Novita and Rahma as our masseuses, and they were both excellent. The free use of the gym, sauna, and steam room was an added bonus. Fifth, the staff! Everyone was so warm and friendly, from the front desk to the F&B team and housekeeping. I think this was my first hotel stay where everyone we saw greeted us with a full smile. As a former IHG employee, I can say that this was true hospitality indeed! Looking forward to staying with you again!

Great hotel and five star staff The first thing to note is the staff was impeccable, from morning breakfast buffets to house keeping to evening sheesha/hookas by the beach- we were continually impressed throughout our 4 day stay. The location is perfect for a balance of beach, pool, and getting around. The hotel is well maintained and once again, the staff really has our resp!