Guest User
June 17, 2024
We went to the hotel with high expectations as it is a Rotana hotel, but unfortunately we decided to check out after only 1 night of our 4 night stay, as the whole family disliked the hotel. The setting of the hotel is stunning, and when you first arrive it looks great, but it is actually a very tired hotel lacking love and attention. The pool area was especially disappointing, as the online pictures were good - after only 30 minutes the girls wanted to leave - water too hot, soulless and overall not what you would expect from a 5 star hotel. The rooms were little better - tired, damp and dark - even the lift to the room was tired. I am a person who is quick to praise a hotel and team, but on this occasion there isn't too much positive to write about, even the evening buffet was disappointing. In deciding to check out early I spoke to the receptionist and asked to speak to the manager, who never appeared to speak to me, so we moved hotels and will not be returning - all started so promising as we drove into the hotel grounds but it went downhill after that!